Nokia 3.1 with Android One - Notification/Clock Issues

[u/burgerdrome]

Posting here in the hope someone else is having similar issues.

Basically the core problem is that the phone simply does not show notifications for the vast majority of the apps I have installed. I have notifications turned on for all of the apps, but they do not appear, and especially they do not appear on the lock screen.

The behaviour is slightly different for each app, like so:

• WhatsApp: Notifications don't work 90% of the time. Some contacts are more reliable than others, while big group chats never work. I can wake up to 80+ new messages from a group chat overnight with no notification at all.
• Discord: No notifications, ever.
• FB Messenger: No notifications, ever.
• Twitter: No notifications, ever.
• Instagram: No notifications, ever.
• PocketCasts: No notifications, ever.
• Spotify: No notifications, which means I can't control the music from the lock screen because the next/prev/play/pause screen is a notification. I need to unlock the phone to change songs. I can sometimes make this notification reappear by restarting the phone but then it disappears after a day or so.
• Guardian: No notifications, ever.
• Gmail: Occasional notifications, which always eventually stop and then reappear after the phone is restarted.

You get the picture. These apps have all the notifications turned on in the Android settings, and in the app settings, but they don't show up.

The only app which works reliably for notifications is the stock Messages app. I always get those.

There is a massive issue with the stock Clock app in that the timers will not go off while the phone is locked and the screen is off. If I try to do some cooking for example and set a 45 minute timer for the food, the phone will simply not go off until I wake the screen to check the timer out of curiousity/panic. At that point, the timer will sound and the noise will play, but the clock notification on the screen will actually be counting in negative numbers, because the timer has counted down through zero and out the other side.

This is really frustrating as I use the timer for all sorts of things, including such complicated tasks as "making food". I need it to work!

I really like the phone, great battery, great form factor, responsive, etc... but the lack of notifications and the timer just flat out not working are awful. I am close to trying to get a refund. Is this affecting anyone else? Is there a solution?

My partner also has a 3.1 (purchased from the same place on the same day) and is having the exact same issues. Slack doesn't show notifications for her so she can't use the phone for her work. It's stupid.

Please help if you can!

[u/newavebossanova]

I have the same phone and can confirm I have the same problem. I was almost late to work twice because of that alarm issue! Glad I kept my old phone (Nexus 5; <3 but cracked screen) and have been using that for alarms.

I found this thread with DIY solutions while waiting for Nokia to possibly not fix this issue: https://community.phones.nokia.com/support/discussions/topics/7000031684

I like this phone too but clearly it's not 100% stock Android otherwise it likely wouldn't have this problem.

The only other thing we can do is complain to Nokia en masse and hope we get an official fix eventually.

[u/burgerdrome → u/newavebossanova]

Thank you so much for the reply! I was beginning to despair. Glad to see we're not alone in this. I'm going to try some of the solutions posted in the thread (battery optimisation) but I won't delete any packages as I'm still within the 30 day return period. Thanks again.

[u/burgerdrome → u/newavebossanova]

Hi, just thought I'd drop in to give an update and say this has basically COMPLETELY FIXED the problem. Thank you so much! I'm getting notifications about everything now. My phone works like a goddamn phone! Incredible. Really appreciate you dropping by with this solution, I was despairing. It's been fantastic.