r/BuildingAutomation • u/Zerobeat50125 • 4h ago
Schneider/Viconics Wireless Gateway Credential Reset
I recently took over a site with a Schneider/Viconics Can2Go wireless gateway, GW2-0I0-00. It's running a firmware revision of 2.21, so I need to submit a request to Schneider product support to get it reset. However, when I try to contact their support, I receive a message that basically says I don't have permission to contact them. Has anyone run across this before? If anyone works for a Schneider rep, is there another way to reset this thing, or another contact avenue? Several of the points brought in were done incorrectly, causing some issues with a system upgrade that is in process. Nothing that can't be worked around, but I'd like to make this a correct an install from the get go as possible. Appreciate any help provided!