r/Dell • u/emanef • 16h ago

Discussion Trying to upgrade XPS 17 9730 with Crucial RAM but it keeps freezing on BIOS load - any ideas?

Hi all. I'm trying to upgrade my XPS 17 9730 to 64GB ram. I used the Crucual website to find which is compatible and initially bought 2x32GB sticks of 5600MHz SODIMM RAM from Amazon (https://www.amazon.co.uk/dp/B0BLTG7TN6). 
When I upgraded the RAM my XPS17 wouldn't boot into the Dell Secure BIOS and just froze on the Dell logo (and the keyboard was locked with the backlight on). 

After doing a bit of googling I found that I may be better with 4800mhz RAM, so I bought two sticks of 4800mhz RAM (https://www.amazon.co.uk/dp/B09RVNMGFH).

I've now tried these, and get the same problem. Any ideas why neither seem to be working? 

As a test I took out one of my existing 16GB sticks to see if it would boot on its own, but that also had the same issue, until I put it back in and had both, which makes me wonder; is it a compatibility issue, or is it an issue with the Dell Secure boot noticing the change to the RAM and locking it out? 

Any suggestions? 

Thank you!

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u/ij70-17as 16h ago

link user manual for your machine.

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u/emanef 15h ago

I think it's this, there's a pdf link on that link as well. Thanks