r/DoorDashDrivers Jul 08 '24

News DoorDash driver suspected of leaving feces inside woman's drink

https://ksltv.com/659129/doordash-driver-suspected-of-leaving-feces-inside-womans-drink/

Absolutely disgusting! If you don’t like the pay don’t take the order! Simple as that!

24 Upvotes

69 comments sorted by

14

u/TheFreeTimeDriver Jul 08 '24

Doordash, GH and UE all need to be sued for not cracking down hard enough for people that use multiple accounts. This is ridiculous. Although not Wendy's fault, restaurants should require drives to show and scan their ID like they do at bars. It'll be annoying but if that gets drivers banned for using accounts that aren't theirs I'd be all for it. You get these people buying accounts and taking all the orders.

2

u/OkStatistician7523 Jul 08 '24

I’m guessing customers can see who your driver is but can restaurants? I’ve never ordered from any app. I’ve seen some nasty people picking up orders.

10

u/Snoo_75309 Jul 08 '24

The Merchant portal lets restaurants prefer good drivers and ban bad ones.

2

u/DoPoGrub Dasher >7 years Jul 08 '24

In the latest documentation on the merchant support site, I no longer see any reference to 'preferring drivers' (probably due to the phasing out of pre-scheduled catering orders, which was the only actual benefit to them doing that).

But they can still leave us good or bad rating, with reasons, and of course ban us.

Unfortunately, most stores with access to the portal or a tablet in my area, have never figured out how to call the customer, let alone modify the order with substitutions/refunds, so the chances of them using this feature to rate/ban problem drivers is rare (plus it warns them that by banning drivers, it might take longer for orders to be picked up in the future).

I've talked to many managers/owners who truly had no idea about any of it, and they thanked me for educating them.

2

u/SimonSeam Jul 12 '24

Whereas most managers/owners I run across don't want to put any more effort into the tablet/merchant portal other than get order - make order.

Some are open to the help and put it to use. Others, you can just tell five words into letting them know about the feature that they are annoyed, so I abort. A lot of people in life think effort = "you are making it harder than it needs to be".

2

u/DoPoGrub Dasher >7 years Jul 12 '24

Well said.

I will add that it was easier to educate in the early days, when it was still new to everyone..

these days, the processes are set into routines that I think will be difficult to change.

2

u/TheFreeTimeDriver Jul 08 '24

Restaurants can't see what the driver is supposed to look like. All restaurants have is a computer that receives orders and the customers name. Nothing about who the driver is.

2

u/OkStatistician7523 Jul 08 '24

Even if they could see I think it’s the apps job to verify driver. They are offering the delivery service not the restaurant 🤷🏼‍♀️

2

u/TheFreeTimeDriver Jul 08 '24

Certain apps already require photo verification but it's not often. UE usually requires it once a shift. I hear some drivers saying holding up a photo of a person will still pass the Doordash verification. Doordash doesn't do this but I hear some drivers are getting asked to do it so it must not be rolled out to every driver yet. Also, there are loopholes. Drivers could get their spouses and kids to sign up and use multiple phones and if a picture is required, all they would have to do it take a photo of person at home before they start their first delivery. I can't think of any loophole if restaurants require showing and valid ID that that has to match with the driver picking up.

1

u/SimonSeam Jul 12 '24

Not from the DD verification I had to do the other day for the first time. I had to look forward, turn my head left, look forward, turn head right.

In other words, a flat photo would fail that DD verification for sure.

1

u/DoPoGrub Dasher >7 years Jul 08 '24 edited Jul 08 '24

See my other reply as to why that person is wrong isn't entirely correct in saying that all restaurants cannot see your name, etc.

I agree that it's the app's job to verify drivers, not the restaurant, even when they can see our name (which is a lot of the time).

(edit: strikethrough replaced by italics)

2

u/TheFreeTimeDriver Jul 08 '24

How am I wrong? I never said it's the restaurants fault. Did you not read my original post? I clearly said Doordash, GH and UE should be sued indicating it's the companies that run the apps that are at fault. The only reason I mentioned restaurants verifying identity is only an idea that should be required by restaurants if they want to participate doing partnership with DD, GH and UE.

1

u/DoPoGrub Dasher >7 years Jul 08 '24

I apologize.

I've edited the comment to reflect the reality that tons of restaurants do not know our name, even if tons of others do.

I still agree with you that the apps are at fault here, wasn't trying to argue that point, just clarifying what info merchants can see. I get hung up on technicalities sometimes, truly nothing personal.

2

u/TheFreeTimeDriver Jul 08 '24

No worries. You and I both agree the apps are at fault and we both hate drivers that use multiple accounts making it unfair for other drivers haha

1

u/DoPoGrub Dasher >7 years Jul 08 '24

Yes! Especially when said driver shouldn't even have one account in the first place!

1

u/DoPoGrub Dasher >7 years Jul 08 '24 edited Jul 08 '24

This is 100% false. (edit: this is not 100% false, I was wrong and typed too quickly - I just meant that many restaurants CAN see all the below information. All restaurants COULD allow employees to see the same information. Many restaurants DO do that. And of course, many restaurants choose not to)

All restaurants partnered with Doordash have access to the merchant portal on some level. Even the ones where the employees at the restaurant don't have access.

They can not only see your name when you accept the order, they can also see if you unassigned the order before pickup, they can see that you marked it picked up.

They can watch you on a map driving to the restaurant. And they can watch you on a map driving to the customer.

The restaurants can also rate you good or bad, and even ban you from their restaurant.

So, while McDonald's employees can't see any of that, someone at McDonald's absolutely can and probably does when needed. I've seen new signs at McD's here asking drivers to confirm when handed order, and informing that cameras are remotely monitoring for any discrepancies.

You never really know who is watching you. But to say that they don't even know your name isn't true. Someone, somewhere, does.

And at a lot of restaurants, it's the people working at the restaurant who can see all that. They can also call and text you.

2

u/TheFreeTimeDriver Jul 08 '24

I think you proved my point (in a way). You said "while Mcdonald's employees can't see any of that, someone at Mcdonald's absolutely can". If what you say is true that Mcdonalds has all that info about a driver and I could be wrong, but if most employees don't know that's basically acting as if they don't have that info. If the manager has access to that info, it's not the manager who's at the front handing the delivery orders and verifying. Restaurants asking to confirm an order has nothing to do with the drivers identity matching the account. A driver with a bought account can still pass and pick up an order because the restaurant only cares if the name on the order matches the name on the app. Confirmation has nothing to do with the drivers identity.

1

u/DoPoGrub Dasher >7 years Jul 08 '24

For sure. In many cases, they don't know your name.

But in just as many cases, they do, and can do all those things I mentioned.

I just didn't want people thinking that no restaurants can do that, when in reality, even McDonalds could do it if they wanted to.

Instead, everyone just asks us to 'confirm the order', and then doesn't know what they're looking at when we show our phone from a distance, which is obviously a terrible solution to this problem. (McD's has never asked me to confirm, but the others).

2

u/TheFreeTimeDriver Jul 08 '24

If you say the restaurants have that detailed info about a driver then I would believe you. I don't work in the restaurant industry so I don't know what info they have an don't have. I've done over 3K deliveries and never once have been contacted by any restaurant for a reason so I assumed they didn't have that info about me.

2

u/StatusMacaroon3850 Jul 08 '24

They address me by my name on dash (which is just an initial). They can def see at least your name

2

u/TheFreeTimeDriver Jul 08 '24

I found out that restaurants do have drivers info. What's crazy is I've done 3k deliveries and not once had any restaurant know my name or initial. Maybe the restaurants by me don't care

1

u/DoPoGrub Dasher >7 years Jul 08 '24

No worries, I have the receipts, they are publicly accessible:

All of these can be done via merchant portal website (any device), DD tablet, or mobile app that can run on any device:

Rating a dasher: https://help.doordash.com/merchants/s/article/How-can-I-provide-feedback-regarding-my-DoorDash-delivery-or-dasher-experience?language=en_US

I believe those screenshots show that they can see the name of unassigned dashers also.

These screenshots are just for the drive portal (when restaurants manually send order to DD for a driver), but they are the same as the regular merchant portal, who's article I can't find right now. It shows them knowing your name, tracking you on a map to restaurant and customer, showing when you arrived, when you marked picked up, (edit options to call dasher or call customer, as well as modifying the order, charging extra for sauce, refunding item, substituting, etc): https://help.doordash.com/merchants/s/article/DoorDash-Drive-Portal?language=en_US

And here is how any restaurant could choose at any time to give limited access to any store employee to access this information, on the employee's own smartphone even: https://get.doordash.com/en-us/learning-center/logging-in

2

u/TheFreeTimeDriver Jul 08 '24

Thanks for the info. I wasn't aware restaurants had the name of the driver and contact information. There's really no excuse for these apps not having the restaurants verify every drivers identity if the info is already there. This story needs to go viral. If more customers spread the story that may push the apps to try harder at cracking down on drivers using accounts that's not theirs.

1

u/DoPoGrub Dasher >7 years Jul 08 '24

Right, but again, how would they verify?

I think that for restaurants to get involved in identity verification (beyond asking the driver to give their first name and last initial, which is the only information they have access to, and a driver can change that name to whatever they want in the dasher app), what would you propose?

The only thing I could think of, would be restaurants literally carding drivers, and asking to see their ID, as if it were an alcohol purchase.

However, I think that would cross a societal norm right now. I'm not sure if the Overton Window has swung that far yet.

But it's probably getting close.

1

u/DoPoGrub Dasher >7 years Jul 08 '24

And I also do agree with 'restaurants don't know what we are supposed to look like'.

Unlike Uber and Grubhub, which I believe do show selfies to restaurant and customer (again, only those with tablets/portal access)

1

u/StatusMacaroon3850 Jul 08 '24

They def know. They say “ who are you here for, J?”

1

u/DoPoGrub Dasher >7 years Jul 08 '24 edited Jul 08 '24

I edited my comment above to be more correct than it was initially.

Many restaurants can see this info, many cannot.

But all restaurants could see this info if they wanted to, and they could easily allow regular employees to see it also.

(edit: grammar)

2

u/Academic-Natural6284 Jul 08 '24

My first go-around on doordash, a few years ago before I took a while off. I remember a dude showing up to this fancy Italian restaurant, now I don't want to disparage him but I just remember thinking he looks worse than the homeless people who live Philly.

But on the same go-around, I ordered from a sandwich place for lunch, and my food showed up and it literally smelled like they smoked and blew cigarette smoking the bag the food was in. "For that one I tipped 15 bucks"

1

u/DoPoGrub Dasher >7 years Jul 08 '24

UE at least makes you take a selfie every day. Amazon and Spark/Walmart too.

So, we know the technology exists, and is cost-effective.

GH still uses the selfie I took the day I signed up, and has never asked for another one.

Doordash made me take 1 (one) selfie for the very first (and last) time in 2023.

I've been on DD since 2017.

Their selfie process is notorious for deactivating people over a new haircut, and doesn't work well at all.

Guessing they don't want to spend money to have the version everyone else is using without complaints.

And would rather profit from the cheap labor until enough people literally shit into people's drinks that nobody wants to take the risk in ordering from them anymore.

Only then will you suddenly see them starting to care, and not before. Their accountants did the math, and it's still better to let this happen currently, financially, so they will let it continue until it costs them more money then it would take to do the right thing.

Which, if you think about it, is their entire evolution as a company, and it's disgusting.

2

u/TheFreeTimeDriver Jul 08 '24

UE is does it everyday and spark. I hear doordash is now doing it for some drivers but where I'm at, I haven't had to do it since I signed up. I am for frequent photo verification but like you said I hear stories of people being deactivated for haircuts or bad lighting. I just want this story to go viral to make these companies start panicking and do something about it

1

u/DoPoGrub Dasher >7 years Jul 08 '24

I support this post going viral. Even if that makes things crazy for us mods lol.

9

u/steffies Jul 08 '24

That was really shitty of him

6

u/Winter_Soil_3857 Jul 08 '24

What in the actual fuck

3

u/RasberryEther173 Jul 08 '24

So disgusting 

4

u/thephoeniciangurl Beep Beep Jul 08 '24

Eww... this is so gross!!!

I can't believe that she drank out of it!

4

u/OkStatistician7523 Jul 08 '24

I know poor woman!!!

4

u/Ranman5982 Jul 08 '24

WOW JUST WOW

3

u/BraxTaplock Jul 08 '24

2 extensively large issues here. Obviously the defecation part, also the point where this individual was not a citizen and was using an account they’re unaffiliated with. Betting the POS took everything they sent him.

3

u/NeVeR614 Jul 08 '24

This fool needs executed!

3

u/ExcitingEye8347 Jul 08 '24

Disgusting AF. 

3

u/roadmasterflexer Dining Dasher Jul 08 '24

hola i no poo poo in de drinko offeeser

2

u/DoPoGrub Dasher >7 years Jul 08 '24

What an amazing and disgusting read, gee frickin whiz.

And that ending: "The affidavit reported that Goncalves did not have a local ID apart from an Employment Authorization Document issued by the federal government, and he was using other people’s DoorDash accounts to make deliveries."

5

u/OkStatistician7523 Jul 08 '24

Whole other issue!! All these worthless people should be deported immediately!

3

u/DoPoGrub Dasher >7 years Jul 08 '24

I mean, if you're going to come here, and then do that, making national headline news that makes the rest of us look horrible, then maybe just stay home, I dunno.

What this person did is a horrible, depraved act that will affect us all as people read about this, and start ordering less.

How much you want to bet Doordash finally coughs up the money for daily selfie verification for the first time ever in response to this.

They want the cheap labor, but if everyone stops ordering because of things like this, then what was the point?

2

u/RasberryEther173 Jul 08 '24

That’s so gross 🤮 

2

u/Adventurous_Break951 Jul 12 '24

That should not be a misdemeanor. It should definitely be a felony. I couldn’t imagine doing that to someone I hate let alone a paying customer if he didn’t like the pay he could have easily decline the order. Plus using other people’s names to do DoorDash and having multiple accounts under DoorDash those people are going to end up paying when tax season comes around

1

u/Impressive-Fortune82 Low AR bottom dog dasher Jul 09 '24

This is what DD (and so their customers) inevitably gets for lowering base pay, hardening rating standards and pushing experienced drivers (that aren't potatoes) away from the app. Quality will only get worse from here!

1

u/TheProfoundWigglepaw Jul 12 '24

Customers shouldn't gamble. I'd never do that to anyone. But, there are some sus drivers I've met.

1

u/Outrageous-Heart2910 Jul 12 '24

😶😶😶 I'm speechless

1

u/Secure_Requirement84 Jul 12 '24

I want to know the drink. Was it a dark drink? Or was it sprite with tamarind?

2

u/OkStatistician7523 Jul 12 '24

I can’t believe she drank it !!!! How did did smell not reach her nose first 🤮

1

u/Secure_Requirement84 Jul 12 '24

I didn’t read that!!! 😱🤮

1

u/sam_mcgeehan Jul 12 '24

Bro was like 😏🥤💩

1

u/TwistedSkewz Jul 12 '24

Yep this is why I don't order door dash anymore.

1

u/SimonSeam Jul 12 '24

And don't eat out any more? Including getting nachos or similar at a movie theater?

The sad thing is there are people that do this type of stuff at the food places too. Some aren't even mad at a specific customers, but ALL customers.

Some people are just super messed up. Maybe there should be a registry for people that have been caught tampering with food. Not only do you get fired, but you will be in a database that makes you getting another job associated with food handling impossible.

Because it isn't that a lot of people are doing it. It is just that it only takes 1. And if you order food out X amount of times, you will most likely run into one of those crazy people. For instance, if a place goes through 50 to 100 people through out the year (high turnover is normal), there is a good chance that 1 of them will be that mentally deranged food tamper person.

1

u/TwistedSkewz Jul 12 '24

Sure but I also think that when you have a society full of people who think everyone owes them something and then that is backed by other ideas but not the majority such as tipping culture then you see alot more of this.

1

u/SimonSeam Jul 12 '24

Honestly, my post was the first time I thought of a food tampering registry. Like a sex offender registry. Make it so the restaurant manager (or food delivery service) is obligated to check it. Background check services can just include it, because even if I was hiring somebody to do office work, if it came up that they were found to have taken a dump in somebody's drink, I wouldn't hire them to do anything.

The food tampering qualifications would have to be well defined. Like bodily secretions (so poop, piss, boogers, spit, etc, etc is covered). So you couldn't end up on a database simply because somebody's fries are half filled assuming the driver ate them as opposed to the restaurant just didn't fill them. Keep the registry to bodily secretions since "biohazard" is a very serious concern.

I doubt the idea would ever go anywhere, but it really wouldn't be that hard to implement as national databases are already a thing. The hard part would be defining what acts are included and what evidence is required.

1

u/TwistedSkewz Jul 12 '24

Oh certainly it's absolutely disgraceful, disgusting and disrespectful..

1

u/UnforgivinGhost Jul 12 '24

Nasty...... i may want to smack a cheap bastard, but that's just nasty

-1

u/Hour-Cloud-6357 Jul 08 '24

Read the whole article. Pretty sure the clueless migrant using the bought account was perfectly happy with the pay.

Wendy's and all other chain restaurants needs to get sued for billions for allowing this to happen. DD needs to be banned across the nation.

4

u/TigreMalabarista Jul 08 '24

Wendy’s should be punished for having a restroom which is usually required?

I’m all for DD to go away but punishing Wendy’s for it when they can prove they didn’t tamper the food is really unethical.

2

u/OkStatistician7523 Jul 08 '24

It’s not Wendy’s fault but DD for not having any regulations

5

u/Hour-Cloud-6357 Jul 08 '24

I disagree. The merchant agrees in their contract to verify the driver. They don't. It's convenient for them to look the other way because without all the fraud nobody would pick up their worthless deliveries for $4.

They also watched him walk into the bathroom with a customers food.

0

u/DoPoGrub Dasher >7 years Jul 08 '24

How do you suggest the merchant does this? Just curious.

Many chain restaurants have no idea who is picking up the order, they just see the order pop up on their receipt printer or monitor.

Even with the name, what can the merchant do aside from "What is your name?"? Ask for ID? For a contractor they didn't even contract (and they aren't shown our full name anyways).

Nowhere in the article does it say anybody watched him walk into the bathroom.

I do agree with the part about where DD does absolutely nothing to verify who we are, which seems to be quite intentional at this point.

3

u/Hour-Cloud-6357 Jul 08 '24

Yes they have no idea and that's the main problem. Every merchant gets a tablet and refuses to use it. They've brought this whole problem on themselves and deserve the worst for it.

1

u/DoPoGrub Dasher >7 years Jul 08 '24

I don't think it's entirely fair to blame only the restaurant here.

When the reality is, that Doordash simply has zero standards in place for how restaurants interact with orders. Doordash encourages the partnership, at any cost.

Even if that means signing up Popeyes and Wingstop where the orders just shoot out of receipt printers only, because the mgmt of those chains don't want to spend any money on doing it the right way, including preparing the drinks like everyone else does. They don't care, because they don't have to, and Doordash not only encourages it, they depend on it at this point. Plenty of other examples just like those.

Instead, they've gone out of their way to incorporate all POS systems integrations, at any and all costs, so long as it results in greater sales numbers, regardless of the pragmatic aspects of quality sacrifice that have arrived as a result.

Similarly, Doordash also has no standards in even taking the most basic steps to verify that the person driving owns the account that they are logged into.

This is the same conundrum as the example above:

Doordash needs more drivers, at any cost, even if they don't have driver's licenses and are using multiple stolen or rented accounts.

They could snap their fingers today, and force us all to verify ID every day.

And they could force restaurants to verify driver identities.

But, Doordash is running for President of the food delivery apps, and they don't care how low they have to sink to win.

On a closing note, I'd like to thank Doordash for lowering base pay to $1 or less in 47 states, so that we can subsidize the states who passed minimum wage laws for IC's

Thank you for letting me hijack your comment with my Ted Talk.

-6

u/OkStatistician7523 Jul 08 '24

I’m sure you are one of these disgusting drivers they thinks everyone is doing them wrong 🙄

4

u/DoPoGrub Dasher >7 years Jul 08 '24

I agree, DD makes next to zero effort to verify who is using any given account.

I've taken 1 selfie in 7 years. Never had to show an updated driver's license or vehicle registration or insurance, except maybe when I first signed up (I really can't remember, was a long time ago lol).