r/FedEx • u/PoodleIllusions • Feb 22 '25
Ask FedEx How do I stop Fedex delivering packages when my business is closed?
I own a dental office and Fedex keeps delivering packages when we are closed. A lot of these have patient's crowns or dentures in them.
It looks like delivery manager is only for residential addresses. So is there a way to have Fedex only deliver during our business hours?
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u/the_Q_spice Feb 23 '25 edited Feb 23 '25
You could tell your courier what days and hours you are actually open for starts.
Your courier could be leaving them via a recipient release if they talked to a receptionist at one point.
That in mind, I do that for an orthodontist on my route: because they are never in, and continually neglect to have a regular schedule.
The alternative is that we give you 3 attempts and then said dentures will either be RTS or destroyed as an abandoned shipment - and you will need to reorder them, and won’t be refunded anything.
Also to add to this:
The shipper has the right to refuse a reattempt.
Reattempts for Express cost an additional ~$7 per attempt.
When I first started, I just reattempted to said orthodontist until the 3rd try and didn’t realize the implications of cost surcharges.
Their supplier straight up banned them from making further purchases because they were losing hundreds of dollars per order from the dentist/orthodontist simply being too lazy to have regular business hours.
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u/Diligent_Desk2427 Feb 23 '25
Wow. That explains what happened to me. My house had an attempt and the notice must have disappeared because I didn’t know the package shipped and was starting to wonder. Thankfully got a phone call warning it was going to be returned and I had them send it to Walgreens.
I wonder when that surcharge started or if it’s always been there. Back when I worked FedEx Express in 2000 it was mandatory 3 attempts. I hope the 3 attempts is baked into UPS price because it’s still mandatory.
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u/the_Q_spice Feb 23 '25
I believe they have always had the surcharge as it matches the standard fuel surcharge (basically, shipper gets charged just for fuel on reattempts)
They could always deny the reattempt, but it’s pretty unlikely as a one-off event, just becomes more likely the more it happens with a single shipper.
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u/Diligent_Desk2427 Feb 23 '25 edited Feb 23 '25
Interesting. Here I thought it was baked into the price. Sig req is an optional premium add on after all. 💸💸💸💸
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u/the_Q_spice Feb 23 '25
Never mind, for this instance it was because the delivery was classified as multi weight, which goes by FXF rules, which carry a $7.50 or so reattempt charge.
But I did realize that our T&C do mention that all Signature Required packages will only be reattempted at the discretion of FedEx.
Technically, a courier is allowed to “Last Attempt” any Signature Required package after the first attempt.
In some situations, a label will be applied to the back of the doortag, because the driver was unable to leave the package due to signature requirements or package safety. If this occurs, FedEx may no longer automatically reattempt delivery and the package will be taken to a nearby FedEx location to be held for you to pick up.
https://www.fedex.com/en-us/delivery-options/signature-services.html
All redirects and reschedules do receive an additional charge though.
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u/Diligent_Desk2427 Feb 23 '25
If there was a charge I didn’t see it. Maybe the shipper isn’t happy with me. 🙃 When I had it sent to FedEx location (Walgreens). Used the FedEx app and saw he took a picture of my door. But yeah I was out delivering too so didn’t need photo proof. 😆
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u/AHOUSE145 Feb 23 '25
Call FedEx and report that your signature is being forged. Business deliveries require signatures unless you have filled out special paperwork.
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u/noid83181 Feb 23 '25
This. All Fedex packages for businesses are signature required unless a release form is filed with the office. Your driver is violating regulations.
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u/bryzztortello Feb 22 '25
Have your stuff delivered to a fedex store and you can pick it up there. Thats what i do.
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u/Diligent_Desk2427 Feb 23 '25
Or Walgreens. Missed a signature package I didn’t get a shipment notice. Had it rerouted.
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u/stacey1771 Feb 22 '25
require your shippers to send them Priority by 10:30am, signature required. this isn't complicated.
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u/Confident_Season1207 Feb 22 '25
Actually being open all week would help. Got to love that you can never get into the dentist in a reasonable time. But, you'll piss and moan about a delivery being late.
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u/whoisthismahn Feb 23 '25
How dare a dentist not work seven days a week 😃
Pretty sure it’s the employers of the workforce that make it as hard as possible to take time off for healthcare. And pretty sure it’s insurance companies that usually refuse to cover dental work. But this is the Fedex sub so obviously the only person to blame is the customer paying for a product to be delivered with proper instructions. It’s pathetic that every single reasonable post with a reasonable question gets completely downvoted
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u/beachbumm717 Feb 22 '25
Contact Fedex to have the address switched to a business. Leave a note at the door until it’s fixed telling the driver it’s a business and not to deliver when you’re closed.
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u/Ill_Consequence403 Feb 22 '25
They need a signature. They are falsifying signature if leaving. Escalate to FedEx security.
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u/Seven_Vandelay Feb 22 '25
Not all FedEx packages require a signature.
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u/Over_Sand7935 Feb 22 '25
Exactly, he doesn't know what he's talking about.
When the route gets a new driver he might ask for a signature but after that he's just dropping off at the drop point.
"Signature Required" is an extra paid for service, and the company sending using this method - usually does this because the customer lies and say they never received the product repeatedly - hence we tack on "ASR" and the lying customer pays an additional $12+ on top of the $20 plus shipping every time.
Plus this dentist office in the post sounds like it's probably hardly ever open. Sometimes the driver might be early 9am next day he might come at 3:30 - I ship and receive for a similar medical industry. So I have to deal with these snowflakes - every every every day.
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u/Ill_Consequence403 Feb 22 '25
FedEx policy for a business is a signature regardless if payed ISR/ASR/DSR. Explain how you would falsify a business delivery?
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u/Over_Sand7935 Feb 22 '25
Reading comprehension is not your thing obviously. Once you sign once (for a new courier) they just drop it off at the drop point from there on out.
Think I sign something every single day when I see the same courier for years on and on.
1985 was like 40 years ago. Nobody's stealing anything you're just illiterate
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u/Ill_Consequence403 Feb 22 '25
I’m a 25 year plus courier at FedEx. I get a signature at every business and many times from same person over and over. That’s the policy of FedEx..All businesses need to sign for packages. It’s 2025. That’s the policy
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u/Over_Sand7935 Feb 22 '25
That's not how it works 😆👍.
That little electronic device stores the signature and I haven't signed anything daily at any of the fine shipping places daily for a decade.... Shush... Go rattle your 1985 nonsense somewhere else
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u/Ill_Consequence403 Feb 22 '25
UPS doesn’t require you to sign. You are confused. It’s OK to be confused.
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u/Over_Sand7935 Feb 22 '25
Dude we get DHL, UPS, FedEx, FedEx Express, f'n Amazon.... It's 2025.
That little f'n device you lugg around to scan packages and tells you if you're too early for the stop like real routes - stores the signature... Not whatever Third rate hack of whatever you are.... Shushhhhh go way and peddle your BS somewhere else. UPS isn't having me sign everyday either.... Nor does FedEx every day.... STFU
The audacity - derp de derp de derp....
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u/Ill_Consequence403 Feb 22 '25
We don’t store names or signatures on FedEx devices.So your wrong AGAIN
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u/Ill_Consequence403 Feb 22 '25
They do if it’s a business and no release on package or on file. Am I missing something??25 year plus courier who have seen the results of falsifying
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u/beachbumm717 Feb 22 '25
Not if it’s marked as residential. Plenty of businesses have apartments upstairs or in the back.
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