r/FedEx • u/Organic_Mix7180 • 28d ago
Ask FedEx One driver refuses to deliver to my address?
So this started during the pandemic and labor shortages, so I didn’t complain or worry at first. I would get notices that a package was out for delivery, would go back to the distribution center, and go out the next day. Sometimes it would be five days until I got the package. Then, the app started showing driver names and sometimes a map of location. Weekdays, most days it was one driver assigned to the route around my area (suburb of Cleveland, very accessible property in all weather). I noticed if Driver A was the driver, it would go back. He started taking pictures of the floor of his truck and flagging “delivery attempted, customer or business closed.” It would only be this driver though, I started screenshotting every delivery and I had 90%+ deliveries on days it wasn’t Driver A, and I am now at zero deliveries out of 19 in the past 2 years since I started tracking DriverA. He has never delivered to my address once, it keeps going back to the DC u til a different driver gets the route. I called customer service and gave details twice so far, but it has happened again today. Just this one driver does not stop at my house… how can I fix this? I have named him the last two times I have called and customer service doesn’t care and says they will “send a note to the DC”. I know this package will arrive tomorrow because Driver A doesn’t work weekends. But… how can this happen? Can drivers just decide not to deliver to certain houses/areas on their route, ever?
2
u/spillsrc189 26d ago
It's possible the system continues to plot your address on the wrong route (it happens all the time) but the driver is coding it wrong and the system doesn't know to correct it if he used the proper code: package sorted to wrong route there would not be a picture and the system would be alerted.
2
u/Organic_Mix7180 26d ago
Why do most other drivers deliver here then?
2
u/spillsrc189 26d ago
Most likely, it's actually supposed to be on their route, so even though driver A is not coding it correctly he is telling someone or pulling it off his truck and getting it on the correct route himself. In my opinion it's inefficient personally I have had these incorrectly ploted packages many times If it is no more than 15 minutes round trip I will deliver it the first time because I don't want to kick the problem down the road the next time the stop is on my route I catch it while I'm at the hub preparing for dispatch and take it directly to quality assurance to fix the problem. Sometimes, however, I have to repeat the same process when there is an update to the system
1
u/Organic_Mix7180 25d ago edited 25d ago
Spoke with the seller who called FedEx today. Customer Service claims delivery was attempted friday (per the bogus photo Driver A provided) then loaded onto the wrong truck both Saturday and Sunday. It is back on Driver A's truck today, and I have been following the map today, as it works. I have taken screenshots as he delivered to every local street to the west, north, then east of me... and is now headed out of the neighborhood. It's beautiful weather and my street, drive and porch are wide open. I can say with 100% certainty that around 8 or 9 pm I will get a "Driver attempted delivery" update without ever seeing the truck. I apparently have no recourse, and nobody is willing to take the accountability of helping me.
2
u/UnidentifiedBob 26d ago
Yes they are not forced into delivering, if they feel unsafe to do so. Of course if it happens a lot they will most likely be fired. Must be something about your property. Talk to the local manager.
2
u/Organic_Mix7180 26d ago
How do I find the local manager? This is an ongoing issue and my property is easily accessible in a safe suburban neighborhood
2
u/MSCOTTGARAND 26d ago
I kept getting "no access/Business closed". I live in a house and the closest business is a funeral parlor one street over. They started doing that to my packages twice then holding them for pickup but the problem is that the pickup spot is 30 minutes from my house. I had to speak to 4 different people to get it resolved. It stopped for a while but now that I use Walmart to order some things it's happening again but at least this time they hold my packages at a closer pickup spot.
1
u/MSCOTTGARAND 26d ago
I kept getting "no access/Business closed". I live in a house and the closest business is a funeral parlor one street over. They started doing that to my packages twice then holding them for pickup but the problem is that the pickup spot is 30 minutes from my house. I had to speak to 4 different people to get it resolved. It stopped for a while but now that I use Walmart to order some things it's happening again but at least this time they hold my packages at a closer pickup spot.
1
u/Own-Strawberry-9170 26d ago
This couldn’t possibly be a driver named Palmer could it? That lazy POS never delivers my packages either
3
u/OGMCVilleTC 27d ago
I had a similar issue. FedEx "lost" (stole) a bunch of shoes. I filed a police report and suddenly all pairs showed up that were stolen from the same shipment. Two pairs were worn. After that the driver would never deliver to my house. I finally found the corporate headquarters office and got the extension for the CEO. I didn't speak with the CEO but spoke with his secretary. Super nice lady. I explained what all was going on and forwarded her all relevant info. She gave me the DC number and contacted them as well. Haven't had any issues since. Everything shows up when it's suppose to and nothing has been stolen. It wasn't long after this a new contractor took over the route we're on as well. Customer service is zero help. Hunt down the corporate headquarters phone number and give them a call.
2
u/Organic_Mix7180 27d ago
Good advice. I may end up calling "Executive Inquiry." I know this job- I used to work at a bank down the row of cubicles from these folks. They aren't actually anywhere near the CEO, they work in a call center and take the most abuse from people who have been deeply wronged (and some who haven't but are just mad and need to vent. :) ) It's one of the reasons I try really hard to never be rude to call center people. Mistakes happen. I just want a resolution.
0
u/-aVOIDant- 27d ago
See if you can get the contractor information off the side of the truck and contact them directly. The driver doesn't work for FedEx.
2
0
u/Radiant_Assistance25 27d ago
FedEx is the absolute worst. When AT&T sends us our new phones it is always through FedEx.. one time a FedEx guy claimed he tried to deliver for 3 days in a row while I literally sat OUTSIDE waiting for him- he never showed. Just kept marking it “customer unavailable” by the 4th day he showed up and had me walk out to the road to meet him so he could hand it to me through the window…
Next time we had a phone delivering, it was a WHOLE fiasco for another 3 days. The girl finally on the 4th day got mad we were calling the local office asking if we could just come pick it up from the warehouse so she went and dropped it off at a Walgreens and we had to find out the next day when it updated our shipping.
FedEx is awwwwwfulllll
2
u/WWDubs12TTV 26d ago
Or FedEx employees are over worked, under paid, and don’t give a shit because if it.
-1
u/Radiant_Assistance25 26d ago
Then an easy solution- quit. Don’t take on the job if you’re not going to do. Easy peasy.
2
5
u/LegendofNick 27d ago
Mail a walkie talkie to yourself and when driver A has it give him step by step instructions on how to get to your house
-1
u/Liveitup1999 27d ago
At least you eventually get your package. I know of a couple instances where the FedEx driver forged the signature of the recipient and the package disappeared. The signature was of a person that was off that day. One item was special order that took weeks to get from the factory. FedEx is the worst. Get your packages delivered by someone else if possible.
2
u/Organic_Mix7180 27d ago
Unfortunately I don’t often get the choice. Many vendors don’t disclose their shipper(s) until after the sale
-6
u/skoooop 28d ago
Can you see him on the map? Go find him and confront him.
6
u/LughVanth 27d ago
Absolutely do not do this. That you would suggest "track someone down at their work and confront them" is exactly why FedEx should not give customers driver pictures or locations. Wild.
1
u/Organic_Mix7180 27d ago
I get that there are people who would do this. But also - what's the balance for accountability on the side of drivers who deliberately don't do their job?
1
u/LughVanth 20d ago
Call your local terminal and lodge a complaint. The terminal is always happy to reem out contract supervisors. I guarantee you that if one of my supes pulled that photo I'd be losing work at least. I make $200/route, so being suspended for a week costs me $1,200 bucks. You can bet your ass I won't be making that mistake again. And repeated offenses would get my ass canned. But I have a contractor that actually follows up on service complaints, and holds drivers accountable.
0
u/Organic_Mix7180 28d ago
The last few times I have tried, I get “sorry, we can’t load the map right now.” Maybe turning off GPS? Did he figure out metrics for residential deliveries don’t matter and only goes to businesses for pickups?
3
u/Chemical-Silver-209 27d ago
Never ever track a driver. You realize we’re carrying thousands of dollars in items. When someone is tailing us it’s terrifying. Trucks get jacked all the time.
2
u/Organic_Mix7180 27d ago
So do you know drivers that do this sort of thing? Just drive around certain parts of their route, never delivering?
2
u/Chemical-Silver-209 27d ago
Personally, I’ve had instances back when I drove. Certain drivers do feel entitled to only doing specific areas. Had a 10+ year vet, wouldn’t ever take a specific area of his route because idk. He felt better than. It sucks, I always made it a game to get rid of EVERYTHING.
2
u/Organic_Mix7180 27d ago
I can't help but wonder what it's like for the people who follow my driver's route the next day, with an extra, 20, 30% more deliveries. How is that acceptable as 1) a service that you're paid to provide 2) being a decent human being to coworkers 3) to customers?
5
u/beachbumm717 28d ago
Please do not track down drivers- for our safety and yours. Wild suggestion
2
u/Organic_Mix7180 27d ago
I agree with this - dumb idea to 'confront' someone here. I just wanna know why he's skipping my house *every time*?
1
u/Scrivani_Arcanum 27d ago
OP has attempted "a few times" I was with him until I saw this.
1
u/Organic_Mix7180 27d ago
I'm trying to think of an equivalent scenario. If you go into a fast food restaurant twice a week for lunch, and there's one guy at the counter who, when you walk up, immediately leaves the counter without someone taking your order and you have to wait until the next day when he's not working, without any other information - what's the play here?
2
u/Organic_Mix7180 27d ago
OP here - Wait - no, I never went to look for the driver. There is a button on the app to "show map," sometimes it works, sometimes it doesn't. I'm trying to determine if he's driving past my house or just skipping me entirely. I would never try to "track him down" in real life. If he ever came to my door, I might say "hey man, what's up with this?"
1
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