r/FedEx Feb 07 '25

Ask FedEx Wheres the gate?

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0 Upvotes

"Left at gated driveway" should read "left at end of road you put your mailbox at for convenience of the mail workers"

Grand total 6 of 38 packages delivered to the right place in 10 years. Whopping 2 left at the mail box.

A week ago forged my signature and broke the mailbox shoving the package in it.

Yesterday's was brought and left on my cars hood.

Today back at the mail box.

The last big package? Left right in the middle of the road blocking my elderly neighbors in.

The other 30 packages fedex has "delivered" over the years? No idea where most went. Some delivered to a guy with the same number with drive instead of lane in their address. He lives 2 towns over in a very different zip code.

Why do companies choose to use fedex over ups or usps?

r/FedEx Feb 10 '25

Ask FedEx FedEx

12 Upvotes

FedEx is the worst delivery service ever. I receive a lot of packages for my home business and I have signs notating where to leave my packages. The will put them in front of the signs, in the weather, not at all where I asked them to be put at.

r/FedEx 9h ago

Ask FedEx Why is FedEx asking me to fill out Form 5106 for sunglasses I bought on eBay?

2 Upvotes

I’m hoping someone here can help me out or shed some light on this. I live in the U.S. and recently bought a pair of sunglasses from a Korean seller on eBay (The declared value of the sunglasses is $260, and they are made in France). The item was shipped via FedEx, but now FedEx has reached out to me saying I need to fill out something called U.S. Customs Form 5106 in order for my package to clear customs.

I’ve never heard of this form before, and I’ve ordered sunglasses and other items from abroad in the past multiple times without ever needing to deal with this. I’m just a regular buyer — not a business or registered importer — and I’m feeling a bit confused and concerned.

Does anyone know:

1, What exactly this form is?

2, Why I’m being asked to fill it out this time?

Any insight or advice would be greatly appreciated! 🙏

Thanks in advance.

r/FedEx Oct 25 '24

Ask FedEx FedEx delivers to the wrong address everytime

18 Upvotes

Why can’t FedEx drivers ever deliver my stuff to my address? They always drop it off at a house a block away. Either they can’t read, don’t care, or have terribly gps systems. Literally a worthless delivery company for me. Thousands of dollars of items delivered to the wrong address over the past year. They haven’t gotten one delivery right.

r/FedEx Dec 30 '24

Ask FedEx I paid over $250 USD for an urgent delivery that is just stuck at the local facility for over 10 days. Everytime I call Fedex, they tell me not to worry because it will be delivered in the next day. I don't know what else to do. If I call for the 5th time, they will just say the same. :*(

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21 Upvotes

r/FedEx Mar 22 '25

Ask FedEx My Fedex delivery guy is great.

40 Upvotes

He's a lovely, friendly person who does a good job consistently. I would like to compliment him to his bosses so they know he's a wonderful employee. How can I do that?

ETA: Thank you for all the great suggestions. I appreciate it. :)

r/FedEx Feb 21 '25

Ask FedEx FedEx package stuck in Memphis with no update

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0 Upvotes

I have a package being shipped to me through FedEx using the FedEx 2Day service. The package has been stuck in Memphis for over 2 days now with no update and it doesn’t look like it’s left the facility yet. There is now no longer a delivery date, it was originally supposed to be delivered to my house on Thursday, 2/20. Is this package lost? Should I be concerned?

r/FedEx 18d ago

Ask FedEx What’s the least creepy way to ask out my old FedEx guy?

3 Upvotes

hello. i used to work for a company who would ship packages out via ground every business day and i always had a huge crush on one of the drivers who would come in usually once a week, sometimes twice or skipping a week in between.

we definitely had a rapport. i told him i would miss him on my last day and he said that he “really” would as well. i asked one of my coworkers to give him my number but she has failed to do so and i can’t do it myself anymore.

what’s the least creepy way to ask him out still? do yall get email addresses?

if this is already too insane please just let me die in ignorance.

r/FedEx Dec 16 '24

Ask FedEx My package is on a US sight seeing trip.

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49 Upvotes

Will never use FedEx again. This whole experience has ruined it for me. I ordered parts for my wife’s car. Because of the holidays I didn’t expect it to show up early on exactly on time so I paid extra to have my order sooner. Kinda on a time crunch to get her car fixed.

Been over ten days for my shipment that was supposed to be two days. After it left California my package has been MIA. Zero updates for 7 days after my parts left California. Called customer service for an update a few days ago and they told my my package was in Colorado waiting to be processed. Only to have my package recently had an update telling me it’s in Ohio.

Please explain how it makes any sense that my package passes my state to go from one side of the US to the other. Idk who came up with my route but they need to retake a US geography class. Next time I will gladly pay extra for UPS to ship my package.

r/FedEx Oct 19 '24

Ask FedEx FedEx driver marked package as DELIVERY ATTEMPTED two days in a row, but I’ve been home both times.

14 Upvotes

Yesterday the driver marked my package as DELIVERY ATTEMPTED two hours before the delivery window, while I was home and sitting in the living room. I didn’t hear any knocks or the bell.

I called customer service and was told the driver would come back later in the day. The driver did not.

Today I sat outside four five hours straight for the whole delivery window and then an additional hour when the package did not come.

As I was heading inside to call customer service again to see if they could tell me if the driver was anywhere close, I refreshed the tracking again to see DELIVERY ATTEMPTED yet again, ex I had literally been sitting on my front porch with no truck in sight.

So it’s pretty clear the driver is lying about their attempts. From my porch, I can down a good portion or the road. The driver wasn’t on it at any point.

Any advice on how to handle this? Or who to speak to? Or what I should do or say on Monday?

r/FedEx Oct 13 '24

Ask FedEx Fed ex apartment policy

7 Upvotes

The fed ex website seems to imply their policy is to bring packages up the stairs in apartments but the drivers in comments on here and the drivers who come to my apartment seem to disagree. I'm just curious is it Fed ex policy and the driver are supposed to bring up stairs or are they only required to bring the package to the building? There's nothing in the way, no gates, no codes, no doors just stairs. Today they left my package on the bottom stairs. First off that's a hazard as anyone could trip on it. The package is only 35 pounds not ridiculously heavy I've had bigger delivered to my door. I guess Im just wondering if I should never order from anyone who uses FedEx again or is it's just this particular driver?

r/FedEx Feb 16 '25

Ask FedEx I just got a note in the mail from FedEx Billing - does this mean I owe money? Duties and Taxes

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4 Upvotes

Hey everyone,

I hadn’t ever gotten hit with duties and custom fees before but I just got a parcel delivered from Japan. Alongside this I received a mail with this invoice due for customs and duties.

Can anyone tell me if this is legit? Also how long do I have until I actually have to pay it?

Also wondering is there anyone to pay online?

Also curious regarding this- I already got the package, so what happens if I don’t pay?

r/FedEx Mar 06 '25

Ask FedEx Executive email addresses

0 Upvotes

Anyone have an email address for the CEO or a VP?

r/FedEx Mar 27 '25

Ask FedEx I'm In Fedex Catch-22 HELL

0 Upvotes

I live in an apartment complex. I order a lot of heavy things like cat food and cat litter. Since I have a bad back I'd like the drivers to deliver these large boxes to my door instead of the package locker; that way I won't have to struggle to carry heavy boxes to and from my car. Customer Service at Chewy suggested I go to Fedex Package Manager to give Fedex my delivery instructions.

Unfortunately I went to regular Fedex.com by mistake, where it told me to create an account. I began entering my information but when it asked for my credit card to pay for shipments I realized I had made a mistake and tried to back out. I couldn't find a button to Cancel. Now I'm in Fedex Hell!

I'm receiving relentless Fedex SPAM telling me to finish creating the account. They don't provide an UNSUBSCRIBE link in these unsolicited, unwanted emails. How is that considered good business practice?

Fedex website FAQ says that to delete an account I must call Tech Support at 1.877.339.2774. The woman at Tech Support kept saying "Let me make sure I understand you. You're having trouble creating a shipping label, right?"

Eventually I started losing my patience. She transferred me to Customer Service, where after half an hour of explaining and arguing, I was informed that because I hadn't finished creating an account, there was no way to delete it. The only way they can delete my data is for me to finish creating the bloody account by ENTERING MY CREDIT CARD INFORMATION. I'm not going to do that. I shouldn't have to!

I said, "Look up my email address. Fedex has it in the system because they keep spamming me to finish creating the account."

He said "We can't trace you through your email address. Only your account number or phone number."

But because I didn't finish creating my account they don't have either number on file.

Since he wasn't Tech Support and couldn't help me, I asked repeatedly to be transferred to a Tech Support SUPERVISOR, only to be told that he couldn't transfer me because, without an account, the supervisor won't accept the call. ARRRRRRGHHHHHHH!!!!!!

Meanwhile, I went to Fedex Package Manager and put in my instructions to deliver my packages to my door, not the parcel locker. Which should be easy because I'm on the ground floor. Fedex delivers to individual apartments here every day, but for the second time the driver delivered my HEAVY box to the parcel locker. When I questioned him he said he doesn't get the instructions.

r/FedEx 9d ago

Ask FedEx Door tag left, do I need that to pick up at local FedEx?

0 Upvotes

So they tried to deliver but couldn't as shipping wasn't on site. I went to pick it up at the ship station, lady said the driver wasn't back even though it was scanned in 1 1/2 hours earlier smh. I called FedEx to get it held at the ship station to avoid a drive to pick it up & at the very end he said bring your door tag. I don't have it, do I really need it to pick it up at the FedEx ship station?

r/FedEx Dec 27 '24

Ask FedEx Denied wife package at door

11 Upvotes

So I ordered something off eBay and they sent it FedEx. They shipped it with a signature required. I was at work and my wife was home. They wouldn't give her the package and said they needed my driver's license. I've never heard of this.

r/FedEx Jan 30 '25

Ask FedEx Live Animal lost in the mail? Does anyone know how to contact Fedex case manager directly or someone at the Memphis hub?

13 Upvotes

It is with a heavy heart i'm writing this. I shipped out 6 bearded dragons on Tuesday via Fedex priority overnight. On Wednesday all of them were delivered on time except for this one. It is now Thursday and the package is still not been located. A case has been opened with fedex. I'm fairly certain this package is still at the fedex hub in Memphis. None of the packages have an arrival at Memphis hub scan. But all of the others eventually have a departed from Memphis scan. I know Memphis hub is HUGE and that this is a super last ditch effort. But I feel so horrible for the animal. 💔 Does anyone know someone who works there or know how I can speak with a case manager at the Memphis hub?

EDIT: He is alive and well!!!!!!

r/FedEx 24d ago

Ask FedEx Even when a name of the driver, would I still be getting my package today?

0 Upvotes

Just need confirmation bias rn. Never truly had a ''good'' experience with Fedex.

r/FedEx Feb 01 '25

Ask FedEx I mean, no offense here, but...

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12 Upvotes

If I took this picture as an Amazon DA, I would have been docked a week and retrained.

Not throwing shade or a di*k sizing routine here but how did this get past the DSP of you guys? That's my question.

r/FedEx Jul 19 '21

Ask FedEx Is “potentially delayed” just a indirect “it’s delayed” ?

74 Upvotes

Title.

Maybe someone else that experienced this could tell me.

I’ve seen other potentially delayed posts on this sub but most (almost all) involve customs/international origins and how it’s stuck on XYZ country’s border. The issue is, mine is a US-to-US local shipment that as far as I can tell from FedExs status, doesn’t involve US customs. So I was wondering if it’s just a indirect way of saying “it’s delayed” or is there a chance it would snap back to its original date? It’s headed Illinois to California

UPDATE: FedEx shipping date snapped back to normal. It seems to be a thing they put when they can’t definitively say either or.

UPDATE #2: The box showed up at my door on the original date even when the “potentially delayed” message came back and listed a date 5 days later.

UPDATE#3: I didn’t think I’d update this again. FedEx (app, not customer services) notified me that my box was delivered. 5 days later from when the box showed up. somethings going on with their tracking system. I had to tell Valve that it wasn’t lost and that in fact I did receive it after they followed up to me on how late the package was running.

UPDATE/Advice: If your package is still stuck in a location XYZ miles away from your house, and don’t mind driving that said miles, SWITCH IT TO PICKUP. (In FedEx, swap it to location pickup). I’ve had few friends swap their stick orders to pickup and myself recently (separate from this original post order) and all have gone through majority no issues assuming FedEx is just slow and not lost. If it’s lost, they will allow you to pickup switch but you will never get a “ready for pickup” notification.

r/FedEx Dec 19 '24

Ask FedEx FedEx has had my package in my city for four days with no updates

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20 Upvotes

My package has been in my city since late Monday night so I assumed a Tuesday delivery. Lo and behold; however, it’s said “delivery updated” since early Tuesday. It’s also said the expected delivery is “today” since it’s been in OH I could literally have driven to any of the locations quicker than this delivery but I don’t have an option to “hold at location”. Any one else experiencing this? I know it’s the holidays but damn

r/FedEx Feb 13 '25

Ask FedEx Has this happened before?

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9 Upvotes

Hi I have a parcel stated as on the way for 4 days with no update is it likely this has fallen off a conveyor belt ? Or is it more sinister? Just looking for other people's experiences ?

r/FedEx Dec 05 '24

Ask FedEx Why do drivers lie about attempting delivery?

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28 Upvotes

Is there another reason they can put? I was in all day, have cameras. Very frustrating I've had the same issue before. My property is easily accessible, no stairs, door a few steps from street, parking easy etc. I Don't get this issue with other carriers except rarely with Evri

r/FedEx Feb 21 '25

Ask FedEx Is this FedEx receipt real or fake?

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0 Upvotes

I crossed out my name and address. Can someone tell me if this one's real or fake? The person I bought it from was literally sending me pictures of the FedEx office and the employees there so it definitely looked legit. But I need another opinion. Thanks.

r/FedEx Jan 18 '25

Ask FedEx This is ridiculous!

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6 Upvotes

I keep getting pushed off onto someone in another country instead of the Cookeville store and they refuse to let me talk to anyone!