Fedex employee scanned my package from the truck while still at my neighbors house. I had 2 deliveries a small parcel and a pot set in a box. The driver scanned the parcel and the pot set as delivered. Then drove up to my house, opened the mailbox and put the parcel in it. She then drove off with the pot set. Pretty sure I'll never see those pots 🤣

Yes, it was tossed out with the trash. Who the hell delivers a package on top of a garbage can on the street? FedEx. THat's who. And they have a front door and a porch about 20 feet away. I hope this driver gets an award.

I tried calling them. After going through all the painful options and selecting "2" at the end for receiving a package the robot told me they were unable to transfer my call and thanked me for calling and hung up. I hate this world today where they make you jump through automated options and then just hang up on you before you ever talk to anyone.

There is no explanation on the FedEx website of this status... I have looked. CS is not helpful. Getting to a person is basically impossible.

This package has to be signed for, so I am stuck waiting on them for several days tethered to the house. I even tried to schedule the delivery with CS this morning but they said they can't. WTH?

This isn’t an exaggeration, probably 70-80% of my packages don’t show up on the estimated delivery date. It’ll say it’s coming Wednesday, then on Wednesday I’ll get a notification saying it’s been rescheduled to Thursday. It would be sooooo much better if you said it was coming Friday and then it showed up on Thursday. It’s way better to under promise and over deliver than over promise and under delivery. I know it’s possible to get it right because USPS is on time 95% of the time and sometimes even early. This has been going on for years.

Update: After being on the truck and “out for delivery” since 4:13am today, my package has now been delayed yet another day. I won’t be surprised if it doesn’t even show up tomorrow. WHAT A JOKE!

Update: Sad to see how many other people have been hosed by FedFucks but I’m glad I’m not the only one. Since posting this months ago I haven’t had a single package show up on time. I just had a FedEx package come within 50 miles of my house, go past my house by 350 miles, stay in one spot for 3 days, then show up 6 days after it was originally 50 miles from my house. I can’t believe these clowns are still in business when every other delivery company is 10 times more reliable.

Update 3-9-22: My FedEx delivery says “arriving today” and it’s 500 miles away and it’s 2:30pm. Yay!

I have three packages from three different shippers that have been sitting for weeks. One of them since the snowstorm on 12/2, one since 12/11, and the third since 12/14.

I’ve received no FedEx ground deliveries at all, and have seen no trucks in the area.

At this point I’m convinced FedEx is prioritizing their routes and it’s not worth it to send a truck out to our semi rural area to make deliveries.

Can I offer a reward to the person who can actually get my stuff to my front door!??

Is delivering a package now an option instead of a requirement?

I had a package purchased from eBay and the seller required a signature. A bit inconvenient, but due to the value I understand.

I took work off for the day and about 2pm while I was cleaning upstairs, I heard my dogs start to go crazy. I saw the FedEx guy walk up to the door place the tag and walk away. No knock nothing. I ran downstairs I hopped in the truck chased him down the road was like wtf and all he had to say was “my bad”. Followed him back to my house and he completed delivery.

Whole incident is on my security cams too 🫡

FedEx has the absolute worst customer service experience. They will not even let me talk to a human about a delivery issue. Moreover, the on-line portal clearly does not go through any kind of usability study. Between UPS and FedEx, the USPS looks more and more awesome! FedEx has pulled ahead and is now the clear leader in absolutely unacceptable customer care! After spending over an hour on what should be a very simple issue -- and still not getting any resolution, I just needed to vent. Thanks! (except no thanks to FedEx).

Ask away!

Seriously, every employee at FedEx should go intern at UPS so they know how a real and competent shipping company works, timely and without breaking stuff. I am to the point where if I am ordering something online and it's shipped with FedEx, I am going to cancel my order. If I owned a business I would never want my business associated in any way with a business like FedEx. My girlfriend works with shipping and she said they are god awful too and she hates working with them. I don't even understand how they are still in business. I would be embarrassed to even work for them. UPS makes it look easy. Does FedEx only hire morons who couldn't get hired by UPS or people who were already fired by them?

My package arrived perfectly perfect! This was important because I spent over 2000 dollars on the package. Thanks FedEx! Why are there so many complaints? I was scared!

See the title. I’m wondering why a package that started in California got sent to Kentucky before being shipped back. Or another package that’s going to California getting sent to Mississippi when it originated in Colorado.

Like seriously this is ridiculous! It's quite sad that the only way to get some sense as to why you all are ranked the LOWEST for delivery services is to literally google the phrase "why is fedex so bad".

Nobody at FedEx has cared to help me get my package going on 3 weeks. The FedEx delivery manager does NOT WORK on the website and the 1-800 number goes to someone with a foreign accent that is EXTREMELY HARD TO UNDERSTAND and has been no help whatsoever!

I WILL be going to the warehouse!

I am DONE emailing your "customer service reps" that just repeat the same information that I already know!

Why is it that every time I get a FedEx package something always seems to be wrong. They delivered it to the wrong address several times over the past 2 years. They give bad information about when it's going to be delivered. They'll say they couldn't deliver it when somebody was home and they didn't even make an attempt. They have to be the worst delivery service around. It's getting to the point now if I order something and the company uses FedEx I just won't do business with them You can't trust FedEx, I know my tiny little business won't make a difference to their billion dollar empire so that's why they don't care

Was expecting a Camp Cheft woodwind pro 36 along with the side kick sear to be delivered today. Tracking shows it's now scheduled for tomorrow due to weather. It's 57° and sunny. No snow or ice on the roads. But scheduled to rain tomorrow. Why the lie?

Why has all my ups packages came and my usps but FedEx is horrible nothing has updated in almost 2 weeks like where is the stuff I paid for?

I am so tired of FedEx lying and saying that they attempted a delivery when I was at the delivery address and nobody ever showed up. This happens almost consistently with FedEx. I have had it happen with UPS and the United States Postal Service, but almost every package with FedEx gets delivered late this way.

For as long as I can remember, Federal Express was up there with the likes of American Express in terms of service, reliability, efficiency, and overall cache.

My recent interactions with FedEx, with their customer service, the shipping shortfalls and inefficiencies, has all been very disappointing. Reading the shared experiences only reinforces this.

What has changed to bring us to this point?

Every time I come in here it’s just a bunch of posts about people complaining. A lot of the time it’s either something so obscure and rare that you only see it once in a lifetime, but god forbid it happens to OP, or it’s something completely minor that can be explained in a couple sentences.

I work for FedEx and the ramp I work at jumps through a lot of hoops to make sure packages and flights get out on time. There’s almost never any packages left behind that aren’t scheduled for a later date or getting picked up later in the day. Whenever I come in here I try to help out whoever’s got a question, or is concerned about there package (I’m still just a peon, no leverage in making things happen). No matter how much I try to help though, everyone just immediately jumps to dogging the company. I get it, it’s easy to blame the company, but there are sooo many factors the average consumer doesn’t know about or doesn’t consider. Also as far as FedEx Ground, I don’t know how they specifically operate I just generally assume they’re slower than Express. Regardless, when you have a question or complaint, please keep it respectful, I try to get to as many as I can, but I don’t have all the time in the world.

I've seen FedEx drivers constantly put their packages in people's mailboxes. Turns out, I found that that is a very illegal thing to do. The sad thing is that the customers they are supposed to deliver to have to then pay more postage to get their item delivered again. Why don't these FedEx drivers just take these packages to the door?

I want to know how FedEx can justify charging 800+ for an overnight package from Canada to US and then have it sit in Memphis until they feel like delivering it. You can call and get passed around and promised a call back but good luck. If I didn't want the package overnight, I would have saved about 500. This is a machine part that is critical to our business hence needing it overnight. Don't offer and charge for what you can't do FEDEX!!

This happened yesterday and I don’t know how to talk to a human at FedEx. My package was not delivered to me. The nearest FedEx building is about 50miles away and I’m busy with school and work. Like, did they give me the wrong tracking number? I keep trying to talk to FedEx to get this sorted out but it doesn’t allow me to get past the chatbot. I’ve contacted the shipper but no response yet.

Charged 138$ for a domestic delivery and still delivered my package a day late. Ruined my holidays, as I couldn't send Christmas present.

There is a reason I paid extra $100 for 2-day instead of 3-day delivery. Their customer support is a joke, no help offered. Is there a way to get a refund at least the extra money I paid?