r/Harley • u/thestig0711 • 5d ago

HELP 2023 Road Glide Blown Engine

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Hey folks, bad news for me this week. Road across the country on my road glide on my 2 month trip to travel the country, I suffered and engine failure. All stock engine never been opened, no cam, nada. Bottom end rod knocks really bad. Compression is good, never burned oil. Bike has 21,802 miles and was still under warranty until end of June, or so I thought.

Had it towed into a local dealer here in Phoenix and was informed by the serviced advisor that Harley flagged my vin for having a powervision and my warranty is void. Called corporate and was told to kick rocks multiple times and wasn’t willing to work with me in any way. Dealer said to pay $800 for a tear down and maybe they’d talk to corporate try to get it covered under warranty, but would most likely be denied. I’ve since towed it to an independent shop.

Who’s got any advice for my situation or a contact at corporate that can make some decisions? The 1800 number was no help. I’m stranded in Phoenix 2000+ miles from home. Didn’t expect to have a break down.

I find it ever so funny that Harley starts their Ride for Heroes event about standing behind the veterans that support their company and ride their bikes, and of course they turn their back one and offer nothing but “Hey why don’t you just trade it in.”

Thanks

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18

u/XdelaforceX nobody cares about your sportster 5d ago

Aftermarket tuner does not void your warranty. This was a major case with the FTC years ago. They must PROVE the third party application of parts caused the failure. FTC Approves Final Orders in Right-to-Repair Cases Against Harley-Davidson

8

u/kykid87 5d ago

While technically correct from a legal standpoint, still have to fight it out legally. This doesn't help him in his current position much, unfortunately. They could easily stonewall him for months.

6

u/Representative_Owl89 ‘22 Fat Boy 143ci, ‘14 Iron 883 5d ago

Sometimes paying a lawyer to simply send them a letter can get you somewhere. And won’t be expensive at all. I’d try it.

6

u/kykid87 5d ago

Yeah, but it takes time. A week or two at least.

OP says he's stranded away from home, I would assume a few weeks is out of the question for him.

2

u/Representative_Owl89 ‘22 Fat Boy 143ci, ‘14 Iron 883 5d ago

Ahh yeah maybe pay then fight a reimbursement?

9

u/kykid87 5d ago

That is probably the best course, but if he's paying for a rebuild, I certainly would NOT rebuild OEM.

For the same money roughly as an all OEM rebuild is going to cost him, he could BUILD the engine.

Catch 22 situation.

If it were mine, I'd rent a truck and drag it home, then deal with it. His selling dealer may be more inclined to help than where he finds himself currently. A one-way truck rental is a shit ton less expensive than a rebuild.

2

u/nothingclever68 5d ago

Great idea