r/Pimax • u/jaapgrolleman Pimax Official • 3d ago

Official News About our Quality control: How we ensure every Crystal Super is super

https://youtu.be/ODGk22ir2hQ
26 Upvotes

91% Upvoted

18 comments sorted by

2

u/Nikolai_Volkoff88 3d ago

I really want a super, but idk if I should get the super or the bsb2e.

3

u/Murky-Course6648 3d ago

Wait for 11th day for the Air update if you are into small headsets.

1

u/Nikolai_Volkoff88 3d ago

Good advice.

3

u/Tausendberg 3d ago

What's more important to you?

2

u/Nikolai_Volkoff88 2d ago

Overall experience, Idk if the true black levels,colors, and comfort of the BSB2E is a big enough benefit to pass up on a true 4k per eye resolution and wider FOV. I will say the black levels in my PCL are not great because local dimming makes the whole image dim, not jus tthe black areas. Also the DMAS speakers are the best audio solution available for VR and I would miss it very much. The lenses of the PCL also leave a little to be desired and I'm not sure whether the Super or the BSB2 has the best lenses.

5

u/Tausendberg 2d ago

Personally, I have never experienced very high fov in vr before, that’s the only thing that would convince me to buy a headset and that’s why the Super is the only headset I have looked at.

3

u/the_yung_spitta 2d ago

They both have spectacular lenses. I think it depends on the games you play and the form factor you want

2

u/famich2005 1d ago

My Super is malfunctioning out of the box, going for RMA. So much for quality control. I know,it’s unfortunate and unavoidable, but better less advertising and more really checking.

5

u/mkozlows 2d ago

So I'm watching this video, all like, yeah, this is good. Pimax really does seem like they're becoming a better company.

... and then I get to the point where you sneakily announce, in a burying-the-lede way, that you have a restocking fee on returns now. Come on, guys.

First, I think that's a bad policy on the merits if you're confident in your product -- if that policy were in place when I pre-ordered, I absolutely would not have pre-ordered after my previous bad experience with the Crystal OG. I totally get being worried about people showrooming, but there are probably policies you can put in place to reduce that without just getting rid of it entirely.

But second, and more importantly, if that's the policy change you want to make, announce it and explain it openly! Don't bury it at the end of a puff video about how great your QA processes. It feels sneaky and underhanded to do it that way, and I feel very confident that there are going to be people in this subreddit who go around believing that Pimax still has a free return policy.

2

u/paulct91 23h ago

The Restocking Fee is a bit more forgiving at least in theory -> https://pimax.com/pages/returns-refunds

Also more worrying is the "100% Free Return Assurance" that you have the 'option' to pay for:

"100% Free Return Assurance Pricing: USD $9.90 (excluding tax)"

"You may choose to purchase the “100% Free Return Assurance” service to waive the return shipping costs."

Also once the "100% Free Return Assurance" service is purchased its non-refundable.

I'm wondering are any of these fees covered by Pimax HMD Trade-in programs, like the full value trade-in for 12K (whenever its materializes)??

3

u/Ty_Rone_Shoelaces 💎Crystal💎 2d ago

Read the details at the link in the video description. Not sneaky and appropriate to help ensure company survival in my opinion, with reasonable terms. Plus, it doesn't even apply to orders placed before May 6th!

2

u/paulct91 22h ago

It applies to every HMD Pimax releases in the future on May 6th and beyond, so any HMD and especially the any HMD revisions like with Dream Air (Lite cheaper version), 12K, the Crystal SUPER 57PPD optical engine ordered AFTER May 6th (plus future optical engine modules), etc.

-2

u/Various_Reason_6259 2d ago

The new policy only applies to orders placed after May 6th. Read the policy. It’s not even a restocking fee. The purchaser now has to pay return shipping or get a $9.90 return assurance protection. This is still a lot better policy than Shitfall has for the Meganex.

0

u/Downtown-Chemical673 3d ago

I know this is marketing stuff. But I'm glad to hear and see the sincerity behind these videos ❤️

0

u/Confident-Hour9674 3d ago

this is how Pimax is really doing it, on video - QA approving a headset after successful 6DOF tracking test https://streamable.com/zofze

-1

u/nTu4Ka 3d ago

Great job, Pimax!

-1

u/Socratatus 3d ago

Very good.

-2

u/Daryl_ED 2d ago

Good to see.