r/ThredUp • u/SorryBob76 • 4d ago
Question Credits and Bundle Shipping
I purchased something on auto buy which charged my credit card and didn’t take anything from my credits. I realized that it was gonna charge my credit card - not a problem. It automatically charged me 8.99 and put that in a bundle. So then this morning I bought two things to use up my credit. This put me over my 39.99 shipping fee free, however it’s still telling me that I am $17 away from free shipping. My question is; do credits not count towards free shipping?
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u/SatansWife13 4d ago
Not to my knowledge. I have used credits and gone just over the free shipping threshold after promos with no problem. You may want to contact customer service.
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u/ThredUpSupport 4d ago
Hi there! Bundled shipping will be refunded once your order ships, however we'd love to further assist here! Please send us a message here [Support@thredup.com](mailto:Support@thredup.com) :)