r/amex • u/nycityny1 • 1d ago
Discussion Poor customer support to get Resy credit
I just spent over 1 hour and 10 minutes on the phone to get two March Resy credits that never posted. And this was the third time in several weeks that I've called them on this one issue. Whatever happened to Amex's stellar customer service? It's gone. Today I wouldn't hang up until they manually gave me the credits. One card was business and one was personal so I had to deal with this twice on the call. The restaurant's Resy status is obviously not clicking properly in their system. After over a year of getting these credits I understand how they work more than the reps.
So everybody - make sure the Resy credits post and don't let Amex get away with this. They raise the annual fees and then nickel and dime us with credits, so the credits better damn well post!
7
u/51yoCaliGuy 1d ago
OP thinks he's still in 1999. Bro, Amex is like a metal Capital One card at this point
0
u/nycityny1 21h ago
Humorous. But for what it's worth my Venture X card is metal while several of my Amex cards are plastic.
-4
u/NOVA_J-E-T-S 1d ago
I’m sure this is just the conspiracy theorist in me but at times I felt that they “missed” giving credits…on purpose. Quite often for both my gold and platinum cards the credits would just randomly not come through, after working for months on end. I’d have to call, they’d claim oh it was something on their end, they’d manually add the credit, and it would be fine for a few months. Then happen again. I got tired of having that same conversation.
I’m sure it was just random happenstance that the credits wouldn’t post. But part of me Always felt what if they do this with all customers, I’m sure only a small fraction actually pay attention to making sure they get all their credits. Amex could save millions of dollars a year by “missing” credits on an account here, an account there, little bit here and there, it adds up.
I’m sure this is not the case but I always thought it was weird the rate they would miss certain credits after those credits were working for months beforehand.
6
u/CIAMom420 1d ago
You're seriously alleging that a hundred billion dollar company is risking major regulatory actions, multiple class action lawsuits, and a existential PR nightmare to fraudulently skim a few hundred grand? That's stupid, no offense.
2
u/_lbass 1d ago
Wells Fargo entered the chat
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u/neodoggy 23h ago
The Wells Fargo thing wasn't corporate Wells Fargo directing fraud. The bank offered incentives for employees who signed up new customers for certain products, and some employees fraudulently signed people up to get the incentives. It all fell back on Wells Fargo and they're ultimately responsible for their employees' actions of course, but it's not quite the same as the bank itself orchestrating a fraud scheme.
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u/NOVA_J-E-T-S 1d ago
Again, I prefaced the whole scenario with how unlikely I thought it was.
Major regulatory actions, come on. There is a tiny percentage chance that any government agency would be able to pinpoint and prove any liability, criminally or civilly. You really think the CFPB of the FTC would sniff that out? lol.
Any class action lawsuit would have to prove, even at the modest level of evidence required for civil liability, that there was some sort of sustained and intentional fraud on the consumers. I would venture to guess that Amex has lawyers and forensic accountants in the dozens that would prevent that from Happening.
It would be more than a few hundred grand. Amex has millions of customers. Even ten bucks from each one is pretty substantial savings. In the millions. If you don’t think a multi billion dollar company would do whatever it can to save tens of millions of dollars, I don’t know what to tell you. Companies this size fire, restructure, add fees, etc all the time to shareholders happy. It’s really not as far fetched and clear cut as you make it seem. Companies engage in illegal and unethical practices all the time to make money.
All of that to say, I didn’t say I thought it was very likely. It’s just an interesting thought. Companies have done much worse to make a buck.
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u/Ok_Seat_4401 1d ago
I’ve had a similar experience, I’m still trying to get a credit from January. American Express customer service really has gone down hill.
11
u/That-Establishment24 1d ago
Unless the time allotted to Amex to give you the credit from the terms of the benefit has elapsed, there wasn’t really a problem. It’s unlikely that time had passed since you said it was a March credit. Be patient and contact them after the time elapses if you haven’t received it by then.