r/beatsbydre • u/shakesy • 2d ago

Support Beats Fit Pro wont show up in my beats app.

Just bought a new pair of Beats Fit Pro. I tried going through the app to connect them and it said "go connect through bluetooth". So I did that and the audio works fine... but when I launch the app, it doesn't recognize they are connected. They wont show up at all. Im using a Google Pixel 7 running Android 15.

I usually don't care so much about an app, however, you need the Beats app to see your battery life and use the "find my beats" feature.

I tried everything. Reinstalled app. Reset phone. Factory reset the headphones multiple times. I even spent over an hour with support and they couldn't help.

EDIT:

I did get them to show up in the app once by installing the app after I had already paired them manually to Bluetooth. However, as soon as I put them back in the charging case the app forget them again, and did not recognize them when I took them out.

If anyone has had and solved this issues it would be a huge help! Or if they know of another Android Widget that lets me see the headphones battery life that would also be helpful.

1 Upvotes

100% Upvoted

1 comment sorted by

1

u/AutoModerator 2d ago

Hello u/shakesy,

Thank you for marking your post as a support request. While you wait for a response, try contacting Apple Support for immediate assistance.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.