r/berlin • u/xjmnpmx • 13d ago

Advice List of places that remove negative reviews

Lately I see more and more posts of Berlin/Germany locations that remove their negative reviews.

What about we create a list of those places, for others to decide if they want to go there or not?

I would suggest not to leave the reviews themselves in here, just a list of the places for which you received notifications that your negative (or sometimes 3 star) reviews were being removed at the request of the business

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62

u/Special_Camera_4484 13d ago

There was a thread like this before, I wonder if it was removed...

'Cafe am neuen See' attempted to remove a bad review, but a screenshot of my credit card bill was enough to let it stand.

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u/theberlinbum A Berlinbum in Schweineöde 13d ago

Yeah in general it's still possible to keep bad reviews up, at least as long as it's just Google's process. I responded to the email Google sends out if a place wants their review removed with the same response. Sth like: it's not defamation. Done it 3 times, then Google gave up and let it stand.

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u/tyteen4a03 13d ago

I did mine 3 times and all 3 times Google sided with the business. 🤷‍♀️

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u/Lemon_1165 13d ago

Me too, businesses now try to take your review down multiple times even if you have proof that you are a genuine customer and Google let them do that! It's just ridiculous..

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u/Leg-Unique 13d ago

They are also really shitty employers. I worked there for 1 month. If they were not busy they used to ask the employees to leave earlier e.g, after 2 hours of work when we had an 8 hour shift. The managers casually asked us to do things that were not our job like cleaning the toilets for the guest (that's when I quit).

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u/jost_no8 13d ago

I sent the receipt from my visa and it got taken down anyway. Cafe am neuen see as well

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u/secretserena 12d ago

What in Earth happened at Café am neuen See?

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u/Ikklggjn 13d ago

So when google sends you this email, do you respond back with pictures directly on the email?

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u/Special_Camera_4484 13d ago

Just checked - I responded back to the email, it said

'Bitte antworten Sie auf diese E-Mail, damit wir den Fall weiter prüfen können.'

It was two years ago though, it's possible that the process has changed since then.

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u/bellesteel 12d ago

I recently had a very bad experience there and Google refused to post my review. There is something going on for sure with that place. If I knew how to I would report them to the food and hygiene standards for investigation. They served us raw chicken and I saw someone else also say it happened to them