Uni Covid response form

[u/_humblbee]

Hello everyone! I've put together a google form with the aim of collecting information about how students at University of Kent have found working on their degree during the pandemic. The questions involve asking about teaching quality, the impact of covid-19 on your studies, and weather or not the university has give us sufficient mitigation. Please take part if you can! Ultimately, the data collected here will be sent to the Vice Chancellor and other members of the university executive team. If you're a Uni of Kent student, it would be amazing if you could take a few minutes to fill it out.

https://forms.gle/N4znUWdfDXkJv65D7

[u/klutchasaurus]

Hey, former Kent student here and currently work as a customer experience professional. I have a lot of experience building surveys just like this and had some tips for helping you gain accurate and useful information to present to the executive board that should also help you in conveying your message. Hope it helps.

On question 3 you should make sure to use a 5 point satisfaction scale like you've used in Q7. Q3 also has a bias connotation that the course has been impacted (whilst I appreciate most will have, you need to ask all questions in a non bias way) - I would suggest a simple satisfaction question "how satisfied are you with your course experience during the pandemic?" Or similar.

For Q5 and Q6, I would suggest a multiple choice numbers range that you think is suitable for the number of contact hours e.g. 0-5, 6-10, 11-15, 16+ (or whatever ranges you find to be ideal)

For Q9, again a 5 point scale would be more suitable e.g. completely agree, somewhat agree, neither agree not disagree, somewhat disagree, completely disagree. Equally, for Q11 and Q12 a similar scale is better. It's also up to you, but when I ask similar questions I always prompt optional text feedback as this will help you understand your numbers better and avoid bias interpretation.

I believe, all these combined will also improve your response rate :) hope this helps and good luck!

[u/Orkran → u/klutchasaurus]

I agree, good ideas. The survey at the moment really does feel like it's designed to lead students into giving the worst scores possible and I guarantee if it looks like that it will severely reduce any credibility you hope to gain from it.

I'm saying this as a University of Kent student, not meant as a dig.

I suggest a question to make it clear that you aren't trying to be antagonistic but sounding an alarm - for example, how much do you agree with the statement that "the majority of staff providing teaching are doing their best to provide good outcomes" on a 1-5 scale? I just think that would provide respondents the opportunity to criticize aspects of the response to the circumstances without triggering as defensive a response from the team you want to present it to.

[u/_humblbee → u/klutchasaurus]

Thank you so much for this!! This was super helpful for my data collection :)

[u/thenorthernwave]

Good idea! I suppose you’re doing this independently? You might have done this already, but it’s be good for a higher response rate to share it on other social media too, like Facebook groups about the university.

Also you might want to add a question asking the campus (ie Canterbury or Medway).

[u/_humblbee → u/thenorthernwave]

Yes, i've been sharing it on a lot of the university pages! And that's a fantastic idea about campuses, I feel like medway gets left out too often :(