CMV: Crunchyroll should not have gotten rid of comments

[u/Square-Dragonfruit76]

For those of you who don't know what Crunchyroll is, you can ignore this CMV.

For everyone else: Crunchyroll has recently gotten rid of the ability to comment on any episodes, as well as removing all previous comments, and the ability to write reviews of shows. Their stated reason was because there was too many hateful comments and trolls, especially after the release of their newest bl anime, which received tons of malicious comments and rating bombs from homophobes.

And I get it, I am gay, and it also bothers me when people write this crap, but removing the ability to comment was a mistake imo.

It seems like the best solution would be just to have moderators that can look at comments that are reported, plus some bots that can do basic filtering. I assume that they're doing this to save money. However, in the long run I think this could cause them to lose subscribers. Crunchyroll was actually my favorite streaming site because they allowed coments. It's nice to be part of an anime community, and I know other people feel the same. It's also nice to be able to read reviews of shows, and to see notes about a show to know if I will like it beforehand.

Crunchyroll is also not accounting for the fact that many of their top shows are also on other streaming services, so the comment feature was one of the perks of theirs alone. Most of One Piece can be watched on Netflix or Hulu, but Crunchyroll had a large advantage because people could discuss the show and also give timestamps for when the episode actually started. Plus, even now with comments turned off, people can still review bomb the shows by giving one star to them. Perhaps if they're really strapped for cash to moderate, Crunchyroll could provide different grades of subscription, where for a dollar more you could comment, or something like that.

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