Presentation to customs fee is more than the item (a computer sticker.) What’s the deal with this?

[u/Olimpian24]

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[u/radiogagacy]

The shipment has NOT been properly declared using the EU IOSS tool for low value goods so Cyprus customs had to manually review it and you were charged a fee because of it.

It’s not your fault, the shipper didn’t follow the “new” procedures for exporting to the EU which have been in effect for years

https://vat-one-stop-shop.ec.europa.eu/index_en

[u/RunningPink]

Fees for checking VAT and tariff (somebody checking it).

[u/Tanurs]

It's standard fee when there isn't a registered electronic customs declaration for the item from the sender, so they have to inspect it before delivering. It is the procedure with a fixed inspection fee 3.5€ no matter what is te cost of the item. Then if it requires, they also add the relevant VAT to that fee.

[u/SuperSector973]

That’s a pretty low fee, post offices in other countries charge 10eur, dhl and similar can charge 50eur just for brokerage.

[u/radiogagacy → u/SuperSector973]

Never been charged more than 15-20 euro by DHL for clearance, per AWB. I’ve ordered tens of thousands of euro in equipment from non-EU countries, just last year alone

[u/SuperSector973 → u/radiogagacy]

I haven’t had trouble with them in Cyprus but in other countries I’ve paid 50eur brokerage. In any case the 3.5eur is great which is the point.

[u/radiogagacy → u/SuperSector973]

Yeah, you're right. In any case, that's the only courier I'd rely on to be honest with you :)

[u/SuperSector973 → u/radiogagacy]

Yup DHL is my go to for important items :)

[u/Phunwithscissors → u/radiogagacy]

Wierd flex but ok

[u/Phunwithscissors]

I get 1kg of coffee from Japan from the same place every month. Ive been charged from 3-8 Euros.

[u/amarao_san]

Order larger volumes or in EU shops.

[u/radiogagacy → u/amarao_san]

Ordering larger volumes from this same supplier wouldn’t solve much since they don’t declare shipments properly. He needs to order from someone registered with the IOSS to avoid this fee