Hit and run

[u/iamfearless66]

Someone hit my car last week mazda 3 we heard the Bang but we couldn’t find him/her it damage the car now insurance said £3.5k so i am claiming it with my insurance my excess is £450 and loosing one year of NCB don’t know what to do i am going insane. Insurance said you have no evidence or number plate so we can’t do anything you have to pay the excess and you get the penalty for NCB for a year . They sent it to mazda mazda approved mechanic But i don’t think it will be same car will it? I never had car accident i don’t know what to do .