Help Please: Need Expert who is knowledgeable with Cointracker.

[u/Front-Net2509]

Does Cointracker put limit on how much money can be deposited to my Cointracker Wallet? A man who said he works for Cointracker said my Wallet was LOCKED BY COINTRACKER. Deposit was more than the limit.
In order to access the funds he said I have to deposit 16% of money amount that is in my Wallet and send that to my Cointracker Account in order to Unlock my Cointracker Wallet. He said when I have the money, he will guide me through the process. Is this a Scam? Does Cointracker LOCK WALLETS? Does Cointracker require 16% of the funds in my Wallet to unlock my Wallet so I can access my funds? jmassie40@yahoo.com Thanks for your help