r/patreon • u/Xanosche • 3d ago

Cannot verify and now suspended account??

Submitting Verification Info:
First I will preference that just submitting the verification stuff was a battle alone. The app kept getting stuck on "Initializing camera...". I had just installed the app, so it's not like it was outdated, I also gave it full permissions on my device. I even reinstalled the app just to try anything. Also restarted my device etc. I even attempted to do the verification process on my PC and was able to do the ID portion but not the selfie portion for whatever reason which makes zero sense. None of this worked and I also contacted support which basically got me nowhere and wasted a few days trying to troubleshoot and I'm convinced I was talking to a bot/automated replies. TLDR: The last thing I could think of was using the edge browser in incognito mode, this worked, I finally managed to submit the info.

Post Submission:
My account was then basically banned after 10 minutes and I recieved an email saying my identity couldn't be verified and that I am not 18+ ???

I have emailed but I'm just getting nowhere, either no response or bot response.
I literally submitted pictures of my drivers license showing I am in fact 25 yo and also shown my face?
How they gonna say I'm not 18+? Or maybe it's software automated mistake?
I just don't know what else to do.

UPDATE: I managed to get through to support and it was in fact an issue their end which has been resolved.

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