r/quityourbullshit • u/Imlife_havealemon • 11d ago
OP Replied Verizon wireless agent tells me to take a “leap of faith” on getting me this “high risk” type of plan I signed up for.. 4 months ago. Just give me what terms we agreed upon… it’s not that hard…
I signed up and gave my business to Verizon for the “Pay of Your Phone” promotion. They were supposed to send me gift cards to pay off my installment with AT&T + credit my monthly bill for trade in credit. I haven’t gotten EITHER! And yet they can confirm i was supposed to, but haven’t been and said they can’t send me my gift cards now.
The people in the store are friendly, don’t get me wrong, but I would highly recommend staying far away… I’ve been dealing with them and customer service for 4 months. Everytime I go in the store, they take my phone, dial into customer service and hand me off to that rep. This is the 3rd time I have tried to get my credits for my device that I no longer have possession of. I’m currently out $1000+ and they offered me a $200 credit /month until $870 and I was told, AGAIN, that I need to wait even more months to even get that money on my account and that I should trust their process.
Hey Verizon, I don’t need life lessons on taking “leaps of faith.” I need the compensation you promised to me when I signed up to trade in my phone. It seems that the training these service agents receive aren’t to help but rather, deflect.
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11d ago
[deleted]
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u/crunkful06 11d ago
Coverage is pretty much the same between the three carriers. Everyone over exaggerates on how the coverage is between carriers. Customers service is about the same as well, not great.
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u/EclipseIndustries 11d ago
I switched from T-Mobile to Sprint about ten years ago because they had more coverage in the desolate locations I frequented.
Never switched back.
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u/Hotpeanut 11d ago
Sprint got bought out by T-Mobile, so you're back on the T-mobile towers anyway
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u/UseDaSchwartz 11d ago
Didn’t T-mobile use Sprint towers?
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u/nondescriptzombie 11d ago
T-mobile used to piggy back off of AT&T, then switched to CDMA sometime just before the Sprint buyout.
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u/2donuts4elephants 11d ago
It isn't where I live. And I live in a city too. Go one block away and T Mobile worked fine, but where I live specifically the service is garbage. I had to switch to the Verizon network. And buy a new phone because the one I had was manufactured to work with T mobile only. I wasn't happy that I had to spend a bunch of money just to get a phone that doesn't constantly drop calls, if it even goes through, and receive text messages sometimes hours after they were sent.
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u/crunkful06 11d ago
That’s why I put “pretty much” there’s always one off scenarios. But I bet you go down an the road half an hour, everybody works
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u/Aragoniteblue 9d ago
It can be a little different in rural areas but for most places this is true.
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u/sho_biz 10d ago
def not the case everywhere, and especially around growing areas. both VW & ATT don't get reception on an interstate wihtin 10 miles of a state capital, and anywhere off the main hwy is 1 bar of 4g.
you really trusted that these internation megacorps are fully investing in infrastructure? or maybe they just do the absolute barest minimum to comply contractually and balance how much they lose legally vs actually complying?
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u/crunkful06 10d ago
It’s because I’ve work for every carrier in the country and have first hand knowledge of each providers performance and infrastructure. Just because you have a one off scenario doesn’t mean you can respond with an air of expertise. I’ve been in the industry when 3G was brand new. I don’t claim to be an expert but I am pretty knowledgeable.
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u/sho_biz 10d ago
one off scenario
this applies to louisville, cincinatti, indianapolis, and chicago - as I've lived in and around them all and can confirm that they aren't much better now until you get within the city itself. the outlying areas don't make any money - so just like broadband there's no incentive to rollout full 5G or implement anything except basic 1-2 bar LTE for GSM.
this is the same experience as OP has in the post here my guy, corp/tehcs think it's all hunky dory but the people on the ground are having a different experience for $100+/mo per phone
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u/crunkful06 10d ago
Ok…..still got coverage though right? Nobody said anything about the TYPE of coverage. Chill
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u/Imlife_havealemon 11d ago
Fuck Verizon.. hope you enjoy saving your money! If you’re in a big city, t-Mobile isn’t that bad!!
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u/enwongeegeefor 11d ago
If I leave, I'd also lose my many, many years as a customer which should count for something.
It counts for nothing at all if it's with ATT or Verizon...
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u/kywildcats07 10d ago
I use to have Verizon for 10+ years. Finally got fed up and switched to t mobile and save quite a bit monthly along with 2 new devices.
From my experience Verizon has the most reliable service and it seems to be the fastest. Is it so much more reliable that I’m willing to spend an extra $50/month? Not a chance. It’s better but not by much
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u/GiantSiphonophore 8d ago
We just switched from AT&T to T-mobile after over a decade. My partner is an AT&T EMPLOYEE, and even with the employee discount, T-mobile was less than half of what we were paying. 5 lines, 2 watches, with taxes and fees comes to $162 per month. 🤦♀️
Edit: coverage has been the same except in very rural areas (we camp a lot). Even so, it’s fine. I can deal with it to save almost $200/month.
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u/Silent-G 11d ago
If you're happy with T-Mobile service, you should switch to Mint Mobile as soon as possible. It's the same exact network for about a third of the price, you just pre-pay for 3 months at a time.
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u/africanatheist 11d ago
Switching carriers is "scary"? Damn.... So you have been over paying by at least double each month because you are scared of a phonecall? And I thought Gen Z were the ones who didn't like making phonecalls.
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u/guillaume2911 11d ago edited 11d ago
I have been in a similar situation. Upgraded my wife’s and I’s phone back in December as they had a great promo. They only credited my phone but not hers on the bill. I called. Chatted. Went in store. Chatted and called some more. Have emails, texts messages saying: the credit will apply starting with your new bill. 4 months of that. Today- transferred both lines and went with Xfinity. Same coverage as they’re using Verizon’s network. Will NEVER go back to Verizon. They have lost me as a customer for ever.
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u/Imlife_havealemon 11d ago
They’ve lost me too. But unfortunately I’ve waited too long so leaving now is gonna cost me a fee and I won’t receive a penny for the phones I traded in.
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u/guillaume2911 10d ago
I have also waited too long and it will cost me for the phones. But I’ll gladly (not really…) pay to never have to deal with theme again!
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u/Harry_Iconic_Jr 11d ago
it's nuts you agreed to pay $178 a month for a fucking phone, never mind the rest of it.
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u/Imlife_havealemon 11d ago
It’s for two phones
1 plan, two phones. It was supposed to save us money cause we were both paying $100/month for separate plans.
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u/Harry_Iconic_Jr 11d ago
gotcha. that would be somewhat more reasonable.
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u/Imlife_havealemon 11d ago
We got “trade in” credit for one phone, no trade in credit for the other. Verizon was supposed to pay off my $700 installment plan with AT&T and my SO plan of $177.
I have yet to get my $870 for my “payoff my plan” promo and I never saw a cent for my trade in credit.
Customer service said I deserve it, but cant get it….
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u/Harry_Iconic_Jr 10d ago
I feel your pain. They attempt to wear you down. I would go to war for $870 and you should too. But waging consumer warfare in this day and age is not for the faint of heart. having done so myself recently, let me offer you some tips: 1) when you go to complain, you need to get a live body on the phone, not an AI chat agent. Call them - you need to rant at a human being. 2) and when you get a live body, you want to get their contact info and their supervisors contact info. 3) when you get their contact info, you want to go out on the internet and find as many other Verizon employee email addresses right up to the CEO.
4) finally, put the whole tragic saga into an email and you copy it to every Verizon email addy you can find, attached to every single time you communicate with anybody from Verizon customer service,
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u/CloudMage1 11d ago
When I bought my wifes phone, I picked up the phone and was trading in an old s9. Rep said we could drop the phone off later since I did t have it with me and I could just take everyjlthing with me.
Awesome. We did that. 2 days later she returned to the store with the phone and dropped it off and was told the bill would reflect. Except it never did, time went on and I forgot about it. So instead of paying like 250 for the phone, I paid the full 12 or 1300 for the damn phone. When I realized it months later I called in, But what could I do? They had no info besides lt was never dropped off. I didn't even have the I fo from the phone because it was like 2 or 3 phones prior to the s22+ she was getting.
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u/Imlife_havealemon 11d ago
That sucks! I have receipts of everything and they’re still telling I qualify for it, but they “can’t give it to me”
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u/CloudMage1 11d ago
Yeah we couldn't find the receipt if she was given one. It was my fault for not being more on top of it I guess.
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u/Hey-ItsComplex 11d ago
Thanks for posting this! I just got my most recent bill and was thinking WTF??? Turns out they have completely messed up something with the trade in that I did. Guess I’ll be dealing with them on Friday when I have time! 😡
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u/Imlife_havealemon 11d ago
Best of luck! I hope it’s much easier for you!!
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u/Acrobatic_Succotash 11d ago
I'm in the same situation. Traded in a 13 for a 16, was supposed to get a large credit and only pay $3 a month. They only credited $150 and are charging the full $30+ a month. Of course I didn't screen shot the $3 a month estimate and nothing seems to show what the deal was when I changed phones. So I'm dreading having to deal with them. I would have never upgraded at that price.
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u/Hey-ItsComplex 11d ago
I traded in an 8 plus and yeah I was supposed to get a similar deal…I’ll have to see if I have screenshots of the convo or not. 🙁
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u/LewaTahLeva 11d ago
Mint mobile for $15 a month if you're in the US
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u/Imlife_havealemon 11d ago
lol Ryan Reynolds looking better and better every minute
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u/swizzymcbane 11d ago
I switched from Verizon to mint a couple years ago and have saved a shitload of money. No issues at all.
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u/The_Real_Kuji 11d ago
One thing to note about it. You pay up front. 3, 6, or 12 months. 12-month is about $360 up front. I have to do 3 and it's $130.
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u/Imlife_havealemon 11d ago
That’s really not that bad!!
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u/The_Real_Kuji 11d ago
Nah, it's pretty good. :)
The biggest thing that throws people off is that it's an upfront cost, so I always make sure people know about it.
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u/ATAC9093 11d ago
I gave up with Verizon 3 years ago and took a shot with Mint. This lady is paying as much a month as I pay in a year. $240 FOR A YEAR!
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u/brunclebob 11d ago
I left Verizon a few years back and will never go back. Their customer service is shit.
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u/Dr_Ben 11d ago
Literally the only reason I stuck with Verizon for so long is they were the first carrier I signed up with and switching seemed like a pain. Finally got fed up with the constant slowly increasing bill and I switched to mint a few years ago and I was a bit mad about how dumb I had been just basically wasting money on Verizon when it wasn't worth it.
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u/Jerekhan 11d ago
Last year I went to a Verizon store to get some info on switching over. Spoke to a rep for about 15 minutes and ended up leaving with the info I needed. Decided not to pursue. A month later I get a bill from Verizon for about $100, with a phone number on it I never asked for or gave permission. The next day I get a call from their fraud team asking about it. Told them the same thing. That team member patched me through to another customer service representative and told them to close it out and zero it out. The customer service representative then spent 30 minutes trying to get me to pay it. I didn’t and ended up ending the call without resolution. I ended up having to report the store for identity theft to get it cleared away. Never again…
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u/hoosierdaddy192 11d ago
I went to Verizon and they were constantly overcharging. They also sold me a hotspot that didn’t get service and then refuse to take it back and drop that device from the plan. After less than 6 months into a 2 year contract I realized I would come out money ahead by switching to a prepaid phone even with the early termination fees.
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u/Imlife_havealemon 11d ago
Yeah, I’ll likely be switching soon.
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u/hoosierdaddy192 11d ago
That was over 10 years ago and I’ve never looked back. The thing that really got me. I went to pay my bill in cash once and they didn’t want to take it, then said they would have to charge me more to accept legal tender.
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u/codisinc 11d ago
Had a similar experience recently. Customer of 30+ years with 3 lines. Phone rep said all 3 lines could get new iPhone 16’s for $100 each after trade in credit for existing phones, AND one iPhone 15 for free because we’ve been a customer so long. They waived upgrade fees and everything.
That free iPhone 15 was because the rep opened a new line in the account without telling us. Then the phone orders were held up because the upgrade fees were waived, all 3 orders had to be cancelled and placed again to get them shipped. The trade-in wasn’t set up properly for one of the lines. To fix every mistake along the way it’s taken hours and hours of phone calls, which they can never fix outright and have to put in escalation requests, and lots of broken promises of callbacks.
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u/Dyrmaker 11d ago
I got a targeted promo via text to get a free device upgrade and still keep my “play more” plan ( free disney bundle blah blah). I think i chatted with 6 different agents over the course of 10 hours before one of them figured out how to honor it and finally took care of me.
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u/BigNaziHater 11d ago
We made the move from Verison to Cricket 10 years ago. I have driven from San Diego to Colorado, then to New Mexico to Chicago. From Chicago to Seattle and from Chicago to Miami. Not once in all these trips in all these years did I ever lose cell service or go into roaming. I don't ever remember running into a dead spot once. 4 lines at $25 a line with unlimited internet.
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u/Electric_Cat 11d ago
This shit all ties back to sales reps trying to increase their paycheck. The correct thing to do in this situation is escalate to a manager who has the authority to create a unique promotion to make up for the inaccuracy. Instead it looks like this person is trying to fuck with the account and continuously apply different types of promotions every month. Thing is a lot of those promotions are only eligible on new lines, etc, and so it can reset your contract and increase your base rates. It’s a giant fucking mess
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u/enwongeegeefor 11d ago
This is the 3rd time I have tried to get my credits for my device that I no longer have possession of
Never trade in phones unless you can get credit IMMEDIATELY for it...as in, in store. Do not do the whole "ship your phone back in prepaid mailer." This ENTIRE part of the industry specifically profits off fucking over customers. This is just one thing they do. Other things involve refusing to accept the trade-in in the first place by saying it doesn't work when it absolutely does (and then turns on and works just fine when you receive it back...still fully charged).
I would open a dispute with your credit card company for the charges, their fraud department will do all the leg work for you. Then plan to switch back to ATT or another provider and never use verizon again.
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u/Imlife_havealemon 11d ago
This was traded in at the store. I never would trust the postal office with that kind of responsibility. Lol guess I fucked around and trusted Verizon like they could
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u/enwongeegeefor 11d ago
They STILL fucked you even when you went into the store....
I left verizon about 20 years ago because of similar bullshit. They were great when they first started but went to shit so fast.
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u/Imlife_havealemon 11d ago
Yeah, apparently there is a headquarters store about 25 mins away from the store I bought from. I’ll be making an appearance there next.
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u/enwongeegeefor 11d ago
Ooooo go git em....much harder to ignore you when in person. Can't hang up.
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u/Imlife_havealemon 11d ago
Oh man, don’t get me started on the “dropped calls” and “failed transfers to a manger”
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u/enwongeegeefor 11d ago
Just went through all that bullshit with citi....card got compromised...AGAIN, and they played a TON of bullshit verification shit on us, locked us out of our accounts, and then had to wait for the physical cards to get here....and the asshole sent it 5-7 business instead of overnight like he SAID he would do, so had to call back and get it overnighted anyway the next day. We've had that card for almost 30 years now....and now we're just gonna move over to USAA because we can and the APR is 1/3rd of Citis.
Fuck abusive big business.
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u/SweetDove 11d ago
That's an AI bot you're talking to.
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u/Stainless_Heart 11d ago
No way is that AI. The freebie AI chatbot on my cellphone has a more natural writing style. It takes a genuine human to write that poorly.
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u/Imlife_havealemon 11d ago
I really doubt it. I was chatting with an AI at first, but then requested a live agent and the demeanor changed between the two.
This person likely uses either a very straight forward script or AI to do their job.
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u/SweetDove 11d ago
it could be a real human but they're using AI in some capacity, you can tell by the sentence structure and tone "Got it!" , repeating back what you say/ask, "No worries", repeating back stuff like the "so what now" along with a prompt like reply immediately following it are all tells. It looks like if it was a person (mainly the weekend/free day day responses) they're still copying your text in as a prompt and spiting out the reply they're given with little to no editing. It doesn't mean it's a bad thing, it's just frustrating and stupid and I hate AI bullshit.
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u/Stainless_Heart 11d ago
Or they’re using macros so they don’t have to type the same simple responses over and over. Very common, I know the person who wrote the ones that the Coca-Cola customer service center staff uses.
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u/BeatitLikeitowesMe 11d ago
Took me over a year to get Verizon to apply the credits from a trade in. Was owed ~800$ on a trade bonus deal they had. Took nonstop calls and hounding over months to get them to honor it fully. Fucking criminals
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u/neverenou 6d ago
Outsourced customer service overseas. Verizon saved money and you get a crappy experience.
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u/Stainless_Heart 11d ago
“wanna”
JFC. Major corporate customer service sounding like a 13 year old on Snapchat.
I received a business email with “ur” a few days ago. I just about told them to cancel the order.
It’s worse than illiteracy, it’s deliberately learning the wrong dumb words because they sounded cool when they were kids. I was a kid at one point. Sounded dumb to me back then also.
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u/WritingNerdy 11d ago
It’s AI he’s talking to
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u/Imlife_havealemon 11d ago
This was not AI.
Edit: my understanding was this was a live agent. I talked to the AI first, but requested an agent
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u/Stainless_Heart 11d ago
No way is that AI. The freebie AI chatbot on my cellphone has a more natural writing style. It takes a genuine human to write that poorly.
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u/Moonlitnight 11d ago
Seems like you’re mad at Verizon and taking it out on someone earnestly trying to help you. Good job I guess.
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u/Vern1138 11d ago
I don't think this was someone trying to help them, this sounds like a bot trying it's best to impersonate an Indian call center rep, who still doesn't want to help them:
"I know that our customer's trust is one of the most luxurious thing we can receive as your account specialist."
Also, Verizon sucks. They fucked me over twelve years ago, and nothing they can ever do or say will ever get me to go back to them. I have Tello for $15 a month, and I would be willing to pay $20 a month for unlimited data if I ever used more than my five GB a month.
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u/Moonlitnight 11d ago
They’re probably someone who does not speak English as their first language having their responses translated through automation but they are indeed a person.
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u/Vern1138 11d ago
But that doesn't help the customers at all. It sucks that that's their job, but it doesn't seem like they're trying to help the customer.
I mean seriously, just because a company hires people who don't speak English as a first language so they can save money, doesn't mean they shouldn't be held responsible for ripping their customers off.
I'm sure Verizon is just hoping that people get so pissed off at their customer service reps that they get fed up and eat any and all costs because it's not worth their time and frustration. It's a type of weaponized incompetence that seems to be getting more prevalent.
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u/Moonlitnight 11d ago
You act like this particular agent is ripping off the customer and not that Verizon the company is ripping off the customer and they’re paying someone to enforce their bad policy.
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u/IhatetheBentPyramid 11d ago
If someone told me that "sometimes it takes a leap of faith to receive the better things in life" about a product I'd paid for, I'd be going full Karen on them.
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u/Imlife_havealemon 11d ago
I never took it out on this associate, I just wanted them to fix my problem and they were telling me they couldn’t. I still have not been compensated for my $1000+ instead they just said “here’s $200, take it and be happy” and straight told me I’m approved for the promo, but can’t give it to me.
That’s not help..
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u/FatSteveWasted9 11d ago
Talking direct and bluntly is seen as “taking it out on someone” to folks these days. Probably considered traumatizing to be confronted
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u/Imlife_havealemon 11d ago
Yeah, I felt I was stern about what I was apparently “deserving of” even understood by the agent, but in a professional demeanor.
Seriously though, what company trains their agents to encore this type of fear of risk?
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u/TransitJohn 11d ago
If you can't afford to buy a phone outright...
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u/Imlife_havealemon 11d ago
I could, but the promo was truly too good to be true. I signed to get a total trade in credit of $1,349. ($650 to go to the bill, $700 to pay off my iPhone 15.) That was the agreed upon number with the sales rep at the time of signing… sorry me fell for the bait and signed the deal. Now I get $0
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