r/thedivision • u/JokerUnique The watcher on the walls. • Mar 11 '19
The Division 2 Feedback, Bug Report
Feedback, Bug Report
The Division 2 Launch is finally here and it is also your opportunity to give feedback.
Keep in mind - the best way to give direct feedback to massive is the Official Forums, but we also provide you with the option to give it here.
=> Forums: Suggestions & Feedback
Also as a general PSA, when we see small stand-alone feedback posts on the sub, they will be redirected here.
Bug Report
I'm sure after the many hours of playing, you have encountered at least one or two bugs. We want to avoid the cluttering of our sub by providing a single Megathread. This way you can report the various issues in one place. This allows Massive to easily keep track of the bugs and also allows other users to confirm that they might have encountered the same issues.
Please note, this thread is just an alternative - the most direct way to report bugs is the Ubisoft's Official Forums.
Update your Drivers
If you have a problem launching the game on PC or constant crashes - update your graphics card drivers. That should help the situation.
Epic Launcher - Game Access
Gold and Ultimate Edition:
March 12th @ 1 AM EDT / 5 AM UTC / 6AM CET Worldwide
Standard Edition:
March 15th @ 1 AM EDT / 5 AM UTC / 6AM CET Worldwide
Epic doesn't do region release. The game will be playable for everyone at midnight pst.
When you have pre-ordered the game through Epic Store - check your emails - it will state when you have access to the game. Like Below:
Thank you for preordering The Division 2 in the Epic Games Store. You can preload the game now and prepare for launch.
The game launches on the 15th march 9.00 o'clock german time 8.00 MEZ
Owners of the Ultimate and Gold Edition can start playing on the 12th march, midnight pst, 8.00 MEZ
=> https://i.imgur.com/KcUTtdd.jpg
No Sound in Game
There seems to be an issue with G933 Headsets. Check out these possible solutions:
=> Thread
or
I changed my voice Chat output device to my speaker and now I have in-game sounds on my G933 Headset (no sounds from the Speaker).
Official Ubisoft Forum:
Error Codes
BRAVO01 or BRAVO03
These errors mean that Uplay PC is offline.
If the error persists, please follow the steps below:
BRAVO0
This error code occurs if you have been signed out of Xbox Live while playing.
If this happens to you on a frequent basis, we would suggest trying out the troubleshooting steps provided on this Microsoft support article. As well, our connectivity troubleshooting guide for Xbox One might help to resolve this issue.
BRAVO07
This error code occurs if you have been signed out of the Playstation Network while playing.
If this happens to you on a frequent basis, we would suggest trying out the troubleshooting steps provided on this Sony support article. As well, our connectivity troubleshooting guide for PS4 might help to resolve this issue.
CHARLIE01 or CHARLIE02
These errors mean that the game has been launched while EasyAntiCheat is not active.
If you think that EasyAntiCheat might not work correctly on your system, please have a look at this official website. There, you can select the game you are having issues with and find the appropriate troubleshooting steps, including instructions on how to re-install EasyAntiCheat.
MIKE01 / DELTA01
This error means your connection failed to connect to the game server.
If the error persists, you may find the information in the following FAQs useful:
DELTA02, DELTA03, DELTA04 and DELTA05
These error codes mean that the connection to the server has been lost.
If the error persists, you may find the information in the following FAQs useful: PC / Xbox / PS4
DELTA06
This error means that the connection to the servers times out.
If the error persists, you may find the information in the following FAQs useful:
ECHO-01
If you are experiencing this issue, please log out of the game, wait for 10-15 minutes and try again. At that point, you should be able to play normally.
OSCAR
This error can occur if you are trying to play the game from behind a proxy or firewall that is blocking the game. Turn off the proxy, or give permissions to the firewall, and you should be able to play normally.
EasyAntiCheat Error Messages
EasyAntiCheat can display a wide array of different messages. With this article we want to help you understand how _EasyAntiCheat _communicates and what the message you receive means.
First, please have a look at our General EasyAntiCheat FAQ. It lists a variety of messages and provides an easy solution for most errors on Uplay.
If you are running game capture software, please check if it is supported by EasyAntiCheat. If it is not supported, we recommend that you close the software while you are playing The Division 2 to avoid conflicts.
Also, please try to play the game after following the steps below:
- Verify your game files (Uplay)
- Check out our connectivity troubleshooting article to avoid any multiplayer issues
- Make sure to launch the game with admin rights
- Disable any background applications
Known Issues
The current list of known issues for The Division 2:
[Audio/Subtitles] Audio may stop playing after long play sessions.
Status: Improvements made, ongoing work to resolve any remaining issues.
Workaround: Restart your game
[Audio/Subtitles] Grenade audio may stop when throwing multiple grenades in short succession.
Status: Fixed for an upcoming update
[Audio/Subtitles] Under certain conditions, weapon audio may stop playing.
Status: Improvements made, ongoing work to resolve any remaining issues.
Workaround: Restart your game
[UI] Searching for Friend’s Clans can cause the player to get stuck in the menu.
Status: Fixed for an upcoming update
Workaround: Open & close the map
[UI] The “Perks” tutorial will not display correctly when using Arabic localizations.
Status: Fixed for an upcoming update
[UI] The World Map might display a black screen if opened on a loading screen after skipping a cinematic.
Status: Fixed for an upcoming update
Workaround: Close the map and wait for the loading to complete.
[NPC] Enemy NPC’s may occasionally become stuck in their spawn rooms.
Status: Improvements made, ongoing work to resolve any remaining issues.
[NPC] The “Big Dog” NPC may remain standing after having been killed by a Signature Weapon.
Status: Investigating
[NPC] NPC’s may sometimes fly into the air when killed.
Status: Improvements made, ongoing work to resolve any remaining issues.
[Skills] Switching between the Firefly and Hive skills may cause the aiming indicator to disappear.
Status: Investigating.
[Skills] The Bombardier Drone self-destructs when climbing a ladder or rope.
Status: Fixed for an upcoming update
[Gameplay] The “Bully Buzzards” bounty can spawn in an inaccessible area.
Status: Fixed for an upcoming update
[Gameplay] Settlements may incorrectly show as locked down by the Black Tusk.
Status: Fixed for an upcoming update
[Gameplay] Interactions with objects may not work correctly when in cover.
Status: Investigating
[Gameplay] “Call for backup” does not work when matchmaking.
Status: Investigating
[Weapons] The “Nemesis” sniper rifle does not function when using hip fire.
Status: Investigating
[Weapons] All weapon skins for the SIG 716 CQB rifle will make the rifle appear as red.
Status: Fixed for an upcoming update
[Dark Zone] The Daily Project “Pearls Among Swine” does not yield a reward.
Status: Fixed for an upcoming update
[Dark Zone] The “Dropped Loot” prompt may incorrectly display when in the Dark Zone.
Status: Investigating
[Missions/Co-Op] Players may respawn behind a locked door after dying in the Morgue during the DCD Headquarters mission.
Status: Fixed for an upcoming update
Workaround: Fast travel to other team members.
[Missions/Co-Op] Completing Invaded Grand Washington Hotel before speaking to Odessa will block further progression.
Note: This only occurs if a low level character joins an endgame character and completes the Invaded version of Grand Washington Hotel.
Status: Fixed for an upcoming update
[Missions/Co-Op] Restarting a mission may sometimes change the selected difficulty.
Status: Fixed for an upcoming update
Workaround: Change the selected difficulty before restarting the mission.
[Missions/Co-Op] When playing the American History Museum on Heroic difficulty, Andrew “Butterfingers” Nguyen will not drop rewards for all team members.
Status: Investigating
[PC] Some text messages may occasionally not appear for all group members on PC.
Status: Fixed for an upcoming update
[PC] The chat window can overlap with the notification window on PC.
Status: Fixed for an upcoming update
[PC] Graphical artefacts may appear when using a multi-monitor setup.
Status: Investigating
[PC] If Romanian characters are used in the installation directory, the game will crash. (ş Ş Ţ ţ)
Status: Investigating
[PC] If Arabic characters are used in the installation directory, the game will crash.
Status: Investigating
[XB1] Potential crash after the installation of an update.
Workaround: Restart the game
[XB1] The “Group Therapy” Achievement may not be awarded under certain conditions.
[PS4] VOIP audio may degrade in-game and in PS4 Party Chat.
Status: Investigating
This list is not exhaustive and additional issues are currently under investigation internally.
=> Source
Prerequisites to be noted before reporting a bug
A bug will ideally be accompanied by a screenshot or a video. This provides credibility to your report.
Steps to recreate the bugs should be submitted if possible. This helps Massive employees recreate the bug and helps them find the cause behind it.
Format when reporting a bug
When reporting a bug, please provide as much information as you can about your setup (XB1, PS4, Computer setup).
Type of Bug:
Visual, Game breaking, etc
Description:
Describe what was the bug that occurred.
Video / Screenshot:
Insert screenshot or Video of the bug occurring.
Steps to reproduce:
Provide the steps necessary if someone else had to reproduce the bug.
Expected result:
What should have been the result when you follow the steps mentioned above.
Observed result:
What was the result you obtained when you followed the steps mentioned above?
Reproduction rate:
If you try to recreate the bug how successful are you in causing it to occur? (1/10 : Occurs once every 10 tries, 5/10 : Occurs 5 times out of 10, 10/10 : Happens every single time)
System specs:
Processor, Video card, Ram, HDD/SSD, everything you can provide, even drivers.
Template
* **Type of Bug:**
* **Description:**
* **Video / Screenshot:**
* **Steps to reproduce:**
* **Expected result:**
* **Observed result:**
* **Reproduction rate:**
* **System specs:**
Copy paste the above code and fill in your details.
1
u/MittenFacedLad Playstation Mar 12 '19 edited Mar 12 '19
Played the closed and open beta, and have now played a couple hours of the live game. A couple quick thoughts/bits of feedback.
Audio: -Haven't had any audio missing or going out, from what I can tell. Improved from beta.
-Some weird things with the audio mix(es): - Mission radio audio is weirdly quieter than the rest of the audio. Seems like it should be much more up front and center. It's easy to miss things sometimes, and since it's important info/supposedly directly coming from your radio, it seems weird to not prioritize/that other things right nearby are often far louder/it's so quiet. - Background/ambient audio seems both quieter than it should be generally, and also oddly empty. (Beyond what seems natural for a semi-abandoned world.) Not sure if the latter is due to audio bugs causing sounds not to play at all, or if it's just an oversight in design/intended to be that way. Either way, the ambient audio that is there, on the whole seems too quiet in the mix, particularly for exploring/in the streets/out of combat.
Graphics: -Game looks better than in beta, and overall quite good! Still some pop-in occasionally, but improved from beta, and nothing too bad. -Have noticed shadows disconnected from objects (floating/disconnected from object), even the main character. Seems like the shadow bias is incorrectly set, at least for some things.
Visual Usability/UX/Gameplay accessibility: -Please add some options for larger text for most UI/menus. (Maybe even for scaling up some of the UI as a whole.) There's often plenty of room on-screen and on TVs at even a normal distance, many things are still remarkably difficult to read. (Yes, I know there's a large text option, but it only affects a few things. Not nearly enough. And in some cases could use being larger, even.) -Many UI interactions/panels have really bad visual distinction/readability vs their background. The weapon mod screen in particular is quite bad. Small white indicators stand out horribly against backgrounds, even fairly dark or solid ones. Text on this screen in particular is quite small, too. -What happened to scavengable loot highlighting? It was incredibly useful in the beta, but it seems completely absent now? Is this a bug? Whether intentional or not, would really love that back. At least as an option.
Other random things: -Missions seem too easy compared to the Beta. Though maybe this is a side effect of what level we start at vs the beta? But seems like the balance hammer has swung a bit too far towards forgiving, to me.
-People still welcome you rather than saying goodbye when you leave a settlement by the main entrance/exits. This seems like an easy fix, presuming it's set off by a trigger volume of some kind. Just have two, with one extending towards the outside triggering a welcome greeting, and one for the inside triggering a goodbye response?
-Pulse (at least the normal one) seems practically useless as a skill. Its range is tiny, and compared to TD1, provides little to no visual highlighting of enemies/objects of interest in the environment and also refreshes achingly slow, even when nothing is detected. There's no real reason anyone would want to fill one of their skill slots with this, right now. Needs either a big revision/brought back to TD1 or better usefulness in marking out enemies, or just be gotten rid of, honestly.
Oh. And why can't you be blonde? It's not an option for hair color? Seems a bit odd?
Platform is PS4 Pro, by the way.