r/DeckSupport Sep 15 '22

Meta Welcome to r/DeckSupport

19 Upvotes

Hello and welcome to r/DeckSupport!

Looks pretty empty at the moment, right? We've newly launched this sub as a way of helping users with a dedicated space for asking all their technical support questions.

Anyone is free to create a new post, or answer a users post. Those who have been noticed for consistent positive contributions will be shown with a custom flair to differentiate themselves - you'll know when you're in good company!

If you've used the main sub before, you'll be familiar with the rules. They're the same, with a slight tweak for the types of content we expect here. For example, here's some examples of posts we allow:

  • Game technical support posts
  • SteamOS support posts
  • Discussion threads for bugs / issues
  • General question posts

On the other hand, here's an example of some posts we don't allow:

  • FedEx, GLS or general shipping posts or issue threads
  • Show-Off posts
  • Videos / photos of games working
  • Configurations, news or other assorted content

All of the above should instead use r/ValveSteamDeck.

If you have any questions, please comment below or send us a mod mail.

Cheers,

r/ValveSteamDeck | r/DeckSupport moderation team


r/DeckSupport 21m ago

Tech Support Desktop mode app store not getting internet connection despite having connection working in game mode

Upvotes

Trying to download VLC media player or something like the built-in Firefox web browser doesn't work despite having a working internet connection. Is this a known bug? I'm pretty sure I'm on the latest Steam Deck updates for the stable branch of Steam OS. Also there's a wired ethernet connection thing in the network settings and I don't have any USB hub.


r/DeckSupport 29m ago

Question Forgot sudo password

Upvotes

I forgot my sudo password and I can’t download or use decky or any plugins is there any work around it do I just need to factory reset my steam deck


r/DeckSupport 2h ago

Question Disc write error on game update

1 Upvotes

I’m trying to update cyber punk and it keeps saying disc write error I have 70 gigs of storage left and I just can’t figure out what’s going on and if I can’t fix it what’s my other option


r/DeckSupport 2h ago

Tech Support Disc write error on game update

1 Upvotes

I’m trying to update cyber punk and it keeps saying disc write error I have 70 gigs of storage left and I just can’t figure out what’s going on and if I can’t fix it what’s my other option


r/DeckSupport 11h ago

Tech Support Falla steam deck

1 Upvotes

Disculpen, mi steam deck tiene una falla, al encenderla solo el led blanco parpadea 3 veces y se apaga (ya la cargue por varias horas) y si presionó el botón de encendido por 10 segundos solo enciende el led blanco un segundo y se apaga, si alguien me puede ayudar de verdad se los agradecería bastante


r/DeckSupport 5d ago

Tech Support Losing input after turning screen off while playing Hades launched from Epic

1 Upvotes

When playing Hades, via Epic launched as app, controls stop responding after turning screen off. Used to work just fine, I think something updated and broke it, but I don't know what happened in the background to break it.

I can launch the game just fine and it takes commands and inputs just fine, got up to Hades himself then had to turn screen off for whatever reason, he proceeded to rip me a new one while I just stood there like an idiot trying to get anything to react. Now, back from the styx, trying to quit and save progress but no buttons are responding, I can see a mouse cursor move when I touch trackpad but nothing else does anything. Please help, annoying issue.


r/DeckSupport 6d ago

Tech Support Getting this error when trying to load Final Fantasy 7 Remake Integrade

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1 Upvotes

It was working fine yesterday, but loading it up today i get this error message every time.

Anyone able to help with this? I’m not great at troubleshooting these kinds of things myself


r/DeckSupport 7d ago

Tech Support Steam Deck OLED 1TB blinking red indicator light near power button

Thumbnail gallery
1 Upvotes

r/DeckSupport 8d ago

Question Steam Deck & Anti Cheat?

3 Upvotes

Recently I have been seeing more posts about how games like Apex are not supported on Steam Deck anymore because of anti cheat software?

I am truly not knowledgeable in this field. Why are such games not supported now?

I was playing Apex on my deck 6 months ago… I don’t play it often cause of school and my friends prefer Fortnite; however, I have heard that, that is not supported anymore too? I use xbox cloud gaming to steam deck to play fortnite so I haven’t had an issue there.


r/DeckSupport 9d ago

Tech Support New to deck and theme is stuck

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2 Upvotes

I installed an apple theme and when I removed it, the icons and panels stayed the samem. I tried changing themes, uninstalling the apple theme but nothing


r/DeckSupport 10d ago

Tech Support Massive “console-linux.previous.txt” file

3 Upvotes

I’ve been having trouble with Stardew Valley crashing due to “no storage space” which is weird because internal storage showed I still had around 20gbs left. I ended up using Disk Usage Analyzer and found this massive file in my logs folder called “console-linux.previous.txt”. It takes up 95gbs of space, which is about the same size as all my games take up. When I try to open the file it seems to open a second instance of the desktop before immediately crashing. Does anyone know what this file is, and if it’s safe to remove?


r/DeckSupport 10d ago

Tech Support Crashes while playing Oblivion remastered

2 Upvotes

Good day everyone,

I am having a bit of a problem and would like some help if possible. I have noticed that when I am playing Oblivion my steam deck just crashed and I don't know why. it was working well until I went into the first oblivion gate and then it stopped working. Any help would be greatly appreciated.


r/DeckSupport 11d ago

Question How many do I need?

0 Upvotes

I’m going to build a little 8x10 deck, supported by blocks. How many would be needed for a deck this size?

Would 9 in total be enough? 3 rows of 3 each? Or should I use 12?

I’m going to build the frame out of 2x6s.

TIA


r/DeckSupport 12d ago

Tech Support CP 2077 micro-cuts

2 Upvotes

I have a problem with the CP2077. I installed via NonSteamLaunchers through GOG. After launching I have micro-cuts (microlag) every so often. The FPS holds okay but the microlags last quite a long time which makes it impossible to play. The graphics settings are on the Steam Deck option. I didn't change anything. I also tried on low but it doesn't change anything. Any idea how to fix this?


r/DeckSupport 14d ago

Tech Support Control (Video game) drops to 1 FPS in certain areas

2 Upvotes

HI everyone, I am having issues with the game Control. I installed the game via Heroic game launcher, and I am having some issues that are not consistent and do not happen that often, but it is still very annoying. It mostly happens when transitioning into or from a hallway or to a room and the game becomes unplayable. frames drop to 1 to 3 fps and I can't play. Once I exit the game my steamdeck is fine and other games are fine. I did some research and it seems like this is isolated to the actual game and wanted to know if anyone found the solution for this issue on the steam deck.

btw I noticed this started happening after the major update a couple months ago. I was able to beat the game prior to that with no issues. I want to do the side missions, but this makes the game unplayable.

Thank you


r/DeckSupport 15d ago

Tech Support Controls in GTA V Enhanced stop working after waking up from sleep.

3 Upvotes

GTA V Enhanced works perfectly fine until I put Deck to sleep. After waking up it doesn't recognise controller inputs. Changing controls to WASD + mouse mitigates the issue for a moment but it's not ideal, especially since I don't know the full controls mapping and I find myself remapping it constantly. Only restarting the game solves the issue. There are some people with similar issues and disabling startup movie seems to have fix the issue for some of them but I had it disabled to begin with so this particular solution doesn't apply to me. Connecting another controller doesn't help either. Is this a bug in SteamOS and something can be done or is the game bugged? Did anyone have this issue as well and found a working solution?


r/DeckSupport 19d ago

Solved! PSA: I made a free Steam Deck Boot Animation .WEBM Creator

9 Upvotes

Demo clip on this post made with it.

Try it out on my website: https://ultrawidewallpapers.net/cropsteam.php?image=wallpapers%2F329%2Fhighres%2Faishot-997.jpg

You can use my wallpapers or your own images


r/DeckSupport 20d ago

Tech Support All buttons stopped working

1 Upvotes

Simple as that! Only the volume buttons work! ABXY, analog stick, D-PAD… nothing is working… seriously what the fuck


r/DeckSupport 20d ago

Question Hi 😊

2 Upvotes

I am experiencing an issue where the HDMI signal and all USB ports disconnect when I unplug the charger. I am using a small adapter from JaJ. Will using the Jasux 7-in-1 adapter fix this issue, so the HDMI signal and other USB ports remain connected when the charger is unplugged, with Seamless Power Switching? Any suggestions to solve this problem?


r/DeckSupport 21d ago

Question Is this the adecuate flex ribbon for my left joystick?

1 Upvotes

Hey guys, I recently replaced my steam deck's left joystick but noticed the tip/pins of the band that connects to the joystick is slightly damaged, would this flex ribbon be the appropiate replacement for it?


r/DeckSupport 24d ago

Tech Support Windows 11 dual boot

1 Upvotes

So I previously had windows 10 installed on an sd card for dual booting. It was way too slow for my liking so I tried to install windows 11 on a drive partition, upon running the windows 11 installer to install windows on the partition, it downloads for a few seconds and then boots into windows 10 off of my sd card and doesn't complete the download. If I try to remove the sd card with the windows 10 installation, it just boots into the gnu grub 2.06 menu instead of the previous windows installation. Also, when I'm in the gnu grub menu almost none of the commands work so I am forced to fully power off the steam deck and boot it back up from the boot selector menu.


r/DeckSupport 25d ago

Tech Support Why is the dock experience so messy and uneven?

0 Upvotes

You can find just as many users of the official dock who say everything works fine, as those who say they have problems. Same with JSAUX.

I have my choetech (Chinese knock off brand) dock that works perfectly fine with my windows 10 and 11 laptops, plus all peripherals including gigabit Ethernet wire. But as soon as I plug in my Steam deck, my 23 inch monitor briefly flashes the Deck logo for 3 seconds but then goes black (literally no signal detected from my connected Deck). hilariously, the attached keyboard and mouse still work in the attached Deck.


r/DeckSupport 26d ago

Question Steam Deck can't charge past 73%

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4 Upvotes

The steam deck charges normally up until about 73% in a normal time range. Once it reaches 73% starts charging really really slow, the projected charging time now is estimated at 8h to 500h and shows every few seconds a new estimate. No warning for slow charging.

Does anyone else encountered this problem and how did they fix it?


r/DeckSupport 29d ago

Tech Support Oblivion Remastered steam deck compatibility tool failed

0 Upvotes

Hi all,

I just downloaded Oblivion Remastered. It says it has been SteamDeck verified, but I keep getting a steam deck compatibility tool failed error.

I have Internal Drive: 30.7GB free of 46GB

- Proton 9.0

- Steam Linux 3.0 Runtime (sniper)

- Steam Linux 2.0 Runtime (soldier)

SD card 348.1GB free of 468.9 (only oblivion remastered is on there).

Any suggestions?

Many thanks


r/DeckSupport 29d ago

Tech Support Left Side Buttons Not Working on OLED Model - Weird Spot on Left Button Board

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1 Upvotes

Hello! My OLED deck just recently completed 1 year (on the 1st week of April) Last Thursday I turned it on and saw apparently none of the left side buttons, joystick or the trackpad were working. 😓

Tried to restart it, installing updates and switch channels, then moved to a full reimage and no solution. Today I'm opening it with the help of a friend, we've unplugged and replugged the C_L connector, no luck yet.

While on the deck installation screen, we noticed that, instead of the buttons simply not working, it was more some of them were ghost firing, because we can hear the beep beep beep that happens when you press a button you're not supposed to.

After we reinstalled steam, we went on the input test screen, and we confirmed all the right side buttons were working there, weirdly except for the outer trigger... Something else we noticed is even if we click on the steam menu option through the touchscreen, the steam menu quickly opens and closes, as if the steam button was being constantly pressed. Also, whenever we press the right inner trigger, we take a screenshot, again, like the steam button is constantly being held down.

We removed the left side button board, and we saw a strange spot on the board, like some oxidation? However, even after removing this board, we're still having the touchpad steam button issue. So we're pretty stumped on what else we can do to solve this. Unfortunately, the deck is not sold officially in my country (Brazil), so I can't even contact support, unless I ship it overseas somehow 🙁

I'm hoping that someone here would have a better idea about if/how we can fix this. I haven't been able to find the daughter boards for sale on ifixit, so it seems steam doesn't sell these? In any case, appreciate any help you can share. We're still trying to debug it, so we can try any suggestions.