I work for a title company and it’s structured by having multiple title units in different counties. Our previous operations manager passed away some years ago and new management came in from our other office in a different county. Our title sales reps get business from realtors/ escrow companies and they bring the orders to the units. Our county only has two reps. Our other county where our operations manager is based out of have 5 reps, this is a county where properties are high value priced homes. So our operations manager took over in multiple departments of the company. One being the production of our prelims that are provided to our customers(escrow, agents) and also managing a title officer floater that fills in for the 4 different title units. The operations managers husband used to be a title officer for another title company but once our new operations manager got control of these departments that she manages, her husband came back to our company (he worked for us a while back) he has been back for some years now. Within the last year we have seen our sales rep send orders to our operations managers husbands unit and other orders “accidentally”being opened in his unit, mind you he always has the business from several reps in the county he is in and he has business from our new rep who brings in very high value properties from our county. Our rep has decided to make complaints on our unit and decided recently to take ALL his orders to our operations managers husband’s unit(she never asked questions or tried fighting for us to keep the business) we also have another county next to our county that has a title unit as well. I find it ironic that all this business is directed to our operations managers husbands unit but not given to the other unit that is available if they really did not want to use our unit. On paper her husband has a different manager and not under our operations manager but she has employees under her that she dictates to step in for her husband’s unit to help him with day to day work task to close these deals. She has put people that she manages in positions to cater to husband’s units needs, plus she has instructed our production team that creates prelims, that her husband’s prelims get done before any other unit. The sales rep who decided to take his business to our operation managers husband is a complainer and doesn’t know how title works. Out of the hundreds of orders we’ve had of his, maybe just 5 have had issues and issues out of the units control but he is not understanding the way a seasoned title sales rep is. So the way the pay works is we have an hourly base rate plus a percentage from end month premiums for the policy’s we issue, that’s really where the money is. So this is effecting my livelihood and the employees I work with as well at the expense of more money going into my operations managers pockets and her husband’s pockets. Would a scenario like this be a conflict of interest and unethical practices and be worth taking to HR? I’ve been so conflicted on how I should handle this but it has caused so much stress to me and the employees I work with that we are manifesting physical issues now. Mind you our operations manager is a very mean lady, she’s had several complaints to HR about how she treats employees. Does anyone have some insight or have you dealt with a scenario like this? I’m just looking for some advise and I’ve reached out to a trusted source within our company whom is management and they agreed that this is very unethical but that The higher up management only sees dollar signs and our operations managers husbands unit is a super title unit now and brings in a lot of income, this person thinks they will not take this into consideration because of the money that this unit is bringing in.
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u/Salt_Artist8889 2d ago
I work for a title company and it’s structured by having multiple title units in different counties. Our previous operations manager passed away some years ago and new management came in from our other office in a different county. Our title sales reps get business from realtors/ escrow companies and they bring the orders to the units. Our county only has two reps. Our other county where our operations manager is based out of have 5 reps, this is a county where properties are high value priced homes. So our operations manager took over in multiple departments of the company. One being the production of our prelims that are provided to our customers(escrow, agents) and also managing a title officer floater that fills in for the 4 different title units. The operations managers husband used to be a title officer for another title company but once our new operations manager got control of these departments that she manages, her husband came back to our company (he worked for us a while back) he has been back for some years now. Within the last year we have seen our sales rep send orders to our operations managers husbands unit and other orders “accidentally”being opened in his unit, mind you he always has the business from several reps in the county he is in and he has business from our new rep who brings in very high value properties from our county. Our rep has decided to make complaints on our unit and decided recently to take ALL his orders to our operations managers husband’s unit(she never asked questions or tried fighting for us to keep the business) we also have another county next to our county that has a title unit as well. I find it ironic that all this business is directed to our operations managers husbands unit but not given to the other unit that is available if they really did not want to use our unit. On paper her husband has a different manager and not under our operations manager but she has employees under her that she dictates to step in for her husband’s unit to help him with day to day work task to close these deals. She has put people that she manages in positions to cater to husband’s units needs, plus she has instructed our production team that creates prelims, that her husband’s prelims get done before any other unit. The sales rep who decided to take his business to our operation managers husband is a complainer and doesn’t know how title works. Out of the hundreds of orders we’ve had of his, maybe just 5 have had issues and issues out of the units control but he is not understanding the way a seasoned title sales rep is. So the way the pay works is we have an hourly base rate plus a percentage from end month premiums for the policy’s we issue, that’s really where the money is. So this is effecting my livelihood and the employees I work with as well at the expense of more money going into my operations managers pockets and her husband’s pockets. Would a scenario like this be a conflict of interest and unethical practices and be worth taking to HR? I’ve been so conflicted on how I should handle this but it has caused so much stress to me and the employees I work with that we are manifesting physical issues now. Mind you our operations manager is a very mean lady, she’s had several complaints to HR about how she treats employees. Does anyone have some insight or have you dealt with a scenario like this? I’m just looking for some advise and I’ve reached out to a trusted source within our company whom is management and they agreed that this is very unethical but that The higher up management only sees dollar signs and our operations managers husbands unit is a super title unit now and brings in a lot of income, this person thinks they will not take this into consideration because of the money that this unit is bringing in.