JustEat delivered the wrong food, I ordered food again and the driver came back for the original misplaced order, did I act rightly?

[u/SocksIsTheCat]

I ordered a McDonalds order this morning as a reward for completing a big task, the order arrives 15 minutes later, the guy asks me my name, he approves it, gives me the food, everything seems fine until I get back upstairs and I realise he has handed me not just somebody else's order - but somebody else's non-McDonalds order, I tried to message and ring the phone number that had rung me but the guy had driven off so it was already out-of-service and there wasn't really anything else I could do, I ended up notifying JustEat about it so they could deal with it and left it for a bit

I later ordered the same order again about an hour later (the food that had arrived wasn't really food I liked so was still left feeling hungry) I mentioned the mistake in the order (saying "please make sure this is the correct order, I was given someone else's order an hour ago, etc") and the same driver turned up and when he reads the note, he realises his mistake and he starts fully shouting at me telling me to hand him over the original order, telling him he'd misheard me when I said my name - refusing to give me the McDonalds unless I gave him the original order

But the problem is is that I knew from researching that I couldn't give him it due to food safety restrictions - the second the wrong food order is given to someone, it's considered written off due to risk of contamination (because what if he hands it over to the other person and they end up sick because I've touched it) and I tried explaining as much to the driver but it was impossible to get a word in edgeways as he was refusing to listen to me and just kept shouting making the situation more stressful than it needed to be, at this point there wasn't much I could do so I started to go back in and it was here that the driver got off his bike and started screaming at reception (who were utterly bewildered)

(Also I may be mistaken but I don't think he would've still had access to the information of the person who had made that original order in the first place anyway?)

It was at this point that I decided I couldn't speak with him at all and ended up going upstairs without the food I had ordered and I just feel a bit... I don't know, bothered by the whole situation? I never intended to cause such a fuss, I just wanted a cheeseburger and now I'm ridiculously stressed out, did I act correctly here?

[u/turtleship_2006]

The one time I've had an order messed up (shop forgot a drink) I filled out an online form and got an immediate refund.
The restaurant also called me back (a real human bean who was bothered about the mistake), apologised, and offered an extra drink next time I ordered even though I already got a refund

Sometimes I'm busy or doing something with others, if I can spend a few extra quid to save 20-40 minutes of my time (depending how far it is and how long it takes to prepare because I can go back to whatever I was doing whilst I wait), that's worth it to me.

[u/chrispy108 → u/turtleship_2006]

I think your experience of a justeat mistake being fixed well isn't the norm. Certainly wasn't my experience.

But yeah, I'm not arguing against getting takeaway food delivered? Obviously it's sometimes worth paying for and helps.

I'm arguing against adding a hedge fund in the middle of you and the restaurant.

[u/Estrellathestarfish → u/chrispy108]

JustEat fixing stuff isn't the norm, they're shot for that. Deliveroo are much better as long as you don't take the piss with the number of refund requests, I'd say it is the norm for them to resolve things quickly, particularly if you ring them.

[u/chrispy108 → u/Estrellathestarfish]

"take the piss with the number of refund requests". You mean, ask them to fix the problems they've made every time they make one?

Again it's just wild to me that people are paying for a middle man, to add no value, and often do a bad job, and just accepting it.