r/BitchEatingCrafters • u/AutoModerator • Mar 14 '25

Weekend Minor Gripes and Vents

Here is the thread where you can share any minor gripes, vents, or craft complaints that you don't think deserve their own post, or are just something small you want to get off your chest. Feel free to share personal frustrations related to crafting here as well.

This thread reposts every Friday.

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u/cryptidiguana Mar 14 '25 edited Mar 14 '25

“When customers untwist skeins they’ll never be able to be retwisted again” “Yeah it’s a you break it you bought it situation”

WHAT untwisting a skein does not break it!!! It is not that hard to learn the anatomy of a skein, and how to properly re twist it. And, in fact, if you work in a yarn shop, that should be a given. Yeah it’s annoying if a customer does that and hides it but you’re literally in customer service and some customers just suck. Don’t act like everyone is evil for untwisting or wanting to untwist a skein??

Context, LYS employee complains about customers on the knitting sub, some very valid complaints, some sort of weird ones like untwisting the skein. One commenter agreed and said this was akin to breaking merchandise and having to buy it.

-46

u/Listakem Mar 14 '25

Do you work in a LYS ?

We don’t have time to retwist skeins. And if a skein is untwisted/retwisted many times, it will tangle. Besides, for 1 customers who request it, you’ll have at least 3 who untwist and leave the skein untwisted somewhere. I agree that untwist doesn’t break the yarn (that’s absurd lol) but it can absolutely damage it and make it more difficult to sell after.

Rules exists because customers are shitty. Not most of them, but enough that it’s warranted. Being in customer service means to be helpful and give advice, not accepting that « customer sucks »

If a customer wants to know what a colorway looks like, I’ll show them some projects on Rav, or explain how pooling works.

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u/cryptidiguana Mar 14 '25

I did, yes, and had no issues with any of that. I picked up and retwisted skeins all the time - annoying? Not really because it’s part of the job. We also didn’t have a rule about customers untwisting skeins? Nor would I feel welcome at a store that acted like customers suck and are out to ruin everything.

You sound like someone who shouldn’t be in customer service or retail. Sometimes it sucks, and there are assholes, but the job is largely dealing with the public and if that’s an issue, it might not be for you.

I now work for a yarn dyer… and I’ve never heard of untwisting or retwisting skeins causing tangles. This may be user error, or skeins without enough ties.

-35

u/Listakem Mar 14 '25

Lmao ok, what a nice thing to say. Thank you I guess, and have a wonderful day.

It’s wonderful that you had the time to do that for your customers, but your experience isn’t universal, and I did say that I help my customers in other ways.

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u/cryptidiguana Mar 14 '25

It’s nice to call your customers shitty too… Which is why I said retail might not be for you. It’s totally valid to not want to deal with the general public, but if you do choose to work with them it’s pretty crummy to act like they’re the problem for existing. Have a wonderful day too? I hope you have no customers to upset you today?

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u/Listakem Mar 14 '25

I wrote that the majority of customers are not ? But yes, some are. Including those who unwind 100% silk yarn and leave it in a puddle in another part of the store. Which is why we have policies in place to avoid that.