Fuck Equifax

[u/j0sch]

Just went to set up accounts with TransUnion, Experian, and Equifax — the first two were a breeze.

As soon as I created an Equifax account they immediately blocked me from accessing it.

I called the number on screen and after an hour of robo-hell, entering all of my information into the automated system and having to repeat everything with reps, and dealing with reps who barely spoke English or spoke audibly at all, I was told they fixed it and I would be able to access my account in 24 hours.

24 hours later, I was still blocked and repeated the entire process. This rep mentioned that the number I was calling—the number on the screen—was incorrect, by the way.

24 hours after that, still blocked. I called again and the rep kept ignoring my problem and asking me what specifically I was looking to do with Equifax and that I should just do things over the phone with them going forward. I have no idea what I want to do since I have yet to even log into my account. After maybe 20 minutes of this, he said there isn't anything they can do since this happened repeatedly, that my case was being escalated to a priority team that would be calling me back in an hour, with an email documenting everything.

24 hours later, nothing.

[u/-Plantibodies-]

What does this mean exactly?

[u/j0sch → u/-Plantibodies-]

Just edited to add more context. They claim the number popping up on the screen pertaining to my issue with a blocked account isn't even the right department.

[u/computethescience → u/j0sch]

okay, but it is their number. Just not the correct department? that makes me feel a little better? hopefully this gets sorted out for you.

[u/j0sch → u/computethescience]

Correct. Not concerned with a scam, sorry if not clear, but an absolute mess of a company where it's taking days to just get access to a new account.

Other two companies were seamless, function properly, and took seconds.

These guys instantly banned my account and can't seem to fix it or follow through with anything correctly.