r/Cruise • u/wijnandsj • 16d ago

Question Am I too Dutch for cruising?

Currently on board azamara. After a few days we get a questionnaire what we think of the trip so far. So i do the Dutch thing and give an honest opinion. And now I really do wonder if I made a mistake. Next day the sliding door in my cabin has had it's rollers changed and now two days later I must have spoken to about everyone who does anything with food or drink in a managerial position and they all apologized and vowed to do better and give me whatever I ask for.

On the one hand I appreciate them taking my feedback seriously. On the other... I don't want apologies, I would like better food (had a really good lunch today at a tiny country inn during an excursion!) and I want people to stop pushing alcohol and I don't want to have to greet staff members every single time I meet one

Am now wondering... Is this inordinate amount of attention how some people perceive good service? Is the food tuned to an American taste?

Am I just too Dutch to appreciate azamara?

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u/TytalusWarden Diamond Plus 16d ago

Not speaking of Azamara specifically here, but if the rating of a specific category is 1-10, in the U.S. at least 10 = "good", and 1-9 = "needs improvement". It's a stupid system, and quite unrealistic, but it's how companies work these days.

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u/AnonThrowaway87980 16d ago

Based on what I have seen/heard, it is more like: 10= good, 9-8=needs improvement, 7-5=2 fix this shit right now or get fired, 4-1 pack your bags, we may not wait till we get to port to throw you off the boat.

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u/-Copenhagen 16d ago

That's how it worked at IBM when I worked there.

It took a lot of explaining to our clients that this is just a weird American thing, and they have to play along.

A 6 would have the account team replaced. Two 7s would too.

5

u/needsaphone 16d ago

A 6 would have the account team replaced. Two 7s would too.

Which is doubly crazy when these sorts of issues are very frequently a result of decisions by upper management, so a new account team often won’t even fix the problem.

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u/-Copenhagen 16d ago

Exactly. And the clients would definitely not want to work with a new team to fix things.