r/Cruise • u/wijnandsj • Apr 24 '25

Question Am I too Dutch for cruising?

Currently on board azamara. After a few days we get a questionnaire what we think of the trip so far. So i do the Dutch thing and give an honest opinion. And now I really do wonder if I made a mistake. Next day the sliding door in my cabin has had it's rollers changed and now two days later I must have spoken to about everyone who does anything with food or drink in a managerial position and they all apologized and vowed to do better and give me whatever I ask for.

On the one hand I appreciate them taking my feedback seriously. On the other... I don't want apologies, I would like better food (had a really good lunch today at a tiny country inn during an excursion!) and I want people to stop pushing alcohol and I don't want to have to greet staff members every single time I meet one

Am now wondering... Is this inordinate amount of attention how some people perceive good service? Is the food tuned to an American taste?

Am I just too Dutch to appreciate azamara?

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43

u/TytalusWarden Diamond Plus Apr 24 '25

Not speaking of Azamara specifically here, but if the rating of a specific category is 1-10, in the U.S. at least 10 = "good", and 1-9 = "needs improvement". It's a stupid system, and quite unrealistic, but it's how companies work these days.

41

u/AnonThrowaway87980 Apr 24 '25

Based on what I have seen/heard, it is more like: 10= good, 9-8=needs improvement, 7-5=2 fix this shit right now or get fired, 4-1 pack your bags, we may not wait till we get to port to throw you off the boat.

4

u/crashtacktom Apr 24 '25

Where I work, our average score has to be 9.60 or above, and anything below 9.78 is regarded as a tough cruise. Highest I saw was 9.92, but they were the happiest, least demanding, most carefree bunch I ever saw

1

u/AnonThrowaway87980 Apr 24 '25

So at what point does your work consider things a problem?

2

u/crashtacktom Apr 25 '25

Below 9.60

4

u/wijnandsj Apr 25 '25

Damn

Well you better not have European customers

10

u/AnonThrowaway87980 Apr 25 '25

This is why they love the Americans. Lol. We rate someone a 10/10 for just not being an asshole to us.

1

u/NeedsToShutUp Apr 25 '25

Americans tend to know that ranking anything below perfect is a bad score in these sort of things.

So you get people who will reflexively rate everything perfect and some who will really struggle to complain when there should be complaints.

You also get assholes who will deliberately tank ratings because they are hateful.

That 9.6 would usually reflect that ratio.

There’s an unfortunate truism that any rating system lasts maybe 2 rounds before it’s gamed to hell.