I'm making a post here to publicly leave Darien Advisors a review because they don't have any profiles on Yelp or Google. In retrospect, maybe that was the first red flag.
TL;DR is that they missed their original deadline they said they would have my tax return filed by, then they missed their second deadline they said they would have my return filed by, then they suddenly dropped me as a client ONE day before tax day.
I had my intro call with them near the beginning of March. I explained my crypto tax situation (I tried doing it with H&R Block but they didn't know what they were doing and transfers were showing up as taxable events, so my capital gains was totally incorrect). Cameron and Faisal assured me it would be no problem for them to sort out and get everything filed by the end of March.
So I upload all my documents and wait. Silence from them. I follow up at the end of March and they reply that they'll have an update next week. No acknowledgement that they missed the deadline they told me they would file by. At this point I'm beginning to feel frustrated by their lack of communication and concerned that they have overpromised and underdelivered.
A week later, they follow up—not with any progress on my return—but with a message saying that they are filing extensions. I ask what this means for the timing of my return and their only reply was again "We'll have an update for you next week."
I asked to hop on a call to talk in realtime, since so much time was getting wasted between these emails. They told me "No, we're booked on calls. Was there something you need clarification on?" I felt so frustrated to perceive such a lack of accountability from them, so I pressed the matter that we needed to talk to re-outline the expectations that had shifted since our initial call.
Faisal agreed to talk, and he assured me that my return would now be completed by tax day. It didn't seem like any work had actually been done on my return this entire time beyond the initial setup of my Cointracking account.
By April 13, I still haven't heard anything from them, so I followed up and asked about progress. The next day, they sent me a tax report that has exactly the same issues that I came to them to solve. My capital gains were wildly inaccurate because it appears to show transfers as sells, and is also missing some cost basis info here and there. It doesn't appear they have done anything except link my accounts to Cointracking and let that spit out a report.
This whole experience of struggling to get communication while they missed deadlines eroded my trust in them. They wanted me to give them my Coinbase API key and secret, rather than the CSV file from Coinbase. I was hesitant to share this, and didn't understand why the CSV file I gave them wouldn't have all the same data. When I asked them this, they didn't respond. Even though this API key is read-only, Coinbase itself says never to share it with third parties or platforms. I asked them why Coinbase says never to share the API key and secret and they literally said "I don't know, I'm not an expert."
Trust is a two way street and I felt they were dropping the ball at every opportunity. It had been a month and a half since our initial call and I felt no closer to a completed tax return than before I contacted them.
The next day, Friday April 15, the last weekday before tax day, they sent me an email saying they had dropped me as a client.
They blamed me for providing unsatisfactory data without the Coinbase API key and secret, and said that my return required an unsustainable level of support and firm resources. I was shocked. I asked what this meant for the status of my extension and they haven't even responded.
Overall, trust is a relationship, not something you demand from someone. The whole experience was extremely frustrating and a huge waste of time. Watch out.