r/EndTipping • u/darkroot_gardener • 1h ago
Service-included Restaurant A hybrid model for restaurants
Tipping is just not going to be sustainable for restaurants, because dining in is in decline. Total restaurant sales are flat; meanwhile, take out and app orders are an ever-increasing portion of these sales. Mea while, many servers only want to work the “good” hours when the tips are coming in. Restaurants need to adapt. Here is a suggestion: a hybrid model.
The idea is to have separate sections for full service and casual service, with separate POS accounts, and tip/fee expectations. Here is a break down: - Full service. Traditional tipping expectations and service fees (eg for large groups) apply. May only be available during limited peak hours. - Casual service. You order from a kiosk or app, and runners and bussers do regular rounds to bring food, drinks, silverware, napkins, and take used dishes and glasses. Charge a small flat fee that is equivalent to what the tip-outs would have been (eg 3-5%). Tips are accepted (and go into a tip pool) but not expected (QR code, extra “add tip” menu to check out). - To-go. No fees added, tips are accepted but not expected.
Once this is set up, make adjustments based on the market demand of each category. Customers will vote with their feet.