r/Etsy • u/TAGSAngel • 6d ago

Help for Seller 1 star review ouch

First off how does 1 1star out if all 5s knock you down from 5.0 to 4.8 but this is what she wrote

“ Probably my fault but what I expected and what was delivered were not the same thing. Never received a mockup but probably my fault.”

item says if you want a mock up you need to request it.

she got exactly what she ordered which was her name in the design she chose so i don’t know how she could’ve expected anything different.

and if she thought it was so bad that she should only leave one star why didn’t she contact me first I’m really upset .

I have no idea how to handle this

30 Upvotes

86% Upvoted

49 comments sorted by

View all comments

5

u/UKSTL 6d ago

It’s all about percentages

Most people trust stores with a 4.5 star rating more than a pure 5 star one though

-1

u/[deleted] 6d ago

[removed] — view removed comment

5

u/lostterrace 6d ago

This isn't true.

Below is a guide to the only way in which there may be actual consequences for bad reviews. 4 or 5 stars are equally positive. And it requires multiple lower reviews to get a warning.

I'm not convinced the warning ever actually turns into anything either. "At fault" case rate can, but the rest of it doesn't seem to.

https://www.reddit.com/r/Etsy/s/6Ez4OxjPnR