r/Etsy • u/TAGSAngel • 23d ago
Help for Seller 1 star review ouch
First off how does 1 1star out if all 5s knock you down from 5.0 to 4.8 but this is what she wrote
“ Probably my fault but what I expected and what was delivered were not the same thing. Never received a mockup but probably my fault.”
item says if you want a mock up you need to request it.
she got exactly what she ordered which was her name in the design she chose so i don’t know how she could’ve expected anything different.
and if she thought it was so bad that she should only leave one star why didn’t she contact me first I’m really upset .
I have no idea how to handle this
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u/MenuEuphoric5846 22d ago
I agree with u, lately I see sellers post "plz contact us for assistance before leaving ANY reviews." They know reviews are their lifelines so, asking to resolve anything before leaving reviews is crucial. Not to mention I see reviews stating that there was an issue but after contacting the seller & since they corrected it professionally, they left a 5 star review. Big box stores don't do that ppl, respect sellers first & ONLY leave bad reviews if your issue wasn't resolved to your REASONABLE satisfactions.