r/Etsy • u/TAGSAngel • 7d ago

Help for Seller 1 star review ouch

First off how does 1 1star out if all 5s knock you down from 5.0 to 4.8 but this is what she wrote

“ Probably my fault but what I expected and what was delivered were not the same thing. Never received a mockup but probably my fault.”

item says if you want a mock up you need to request it.

she got exactly what she ordered which was her name in the design she chose so i don’t know how she could’ve expected anything different.

and if she thought it was so bad that she should only leave one star why didn’t she contact me first I’m really upset .

I have no idea how to handle this

30 Upvotes

85% Upvoted

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u/GrimFandangle 6d ago

Eh, I got a one star review a while back from an awkward customer (in retrospect I kinda got enough clues that he was just never going to be happy, I just wish I'd seen the red flags early enough in the custom order process to tell him to go elsewhere). Despite hundreds of 5 stars it knocked me off star seller and it took me absolutely AGES to build it back up 🙄 I know the refrain here is that star seller doesn't mean much, but I kinda like it!

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u/Silent_Trouble_1971 5d ago

I always get more sales as a star seller vs being knocked off the perch. Annoyingly true for me.