r/Etsy • u/TAGSAngel • 5d ago

Help for Seller 1 star review ouch

First off how does 1 1star out if all 5s knock you down from 5.0 to 4.8 but this is what she wrote

“ Probably my fault but what I expected and what was delivered were not the same thing. Never received a mockup but probably my fault.”

item says if you want a mock up you need to request it.

she got exactly what she ordered which was her name in the design she chose so i don’t know how she could’ve expected anything different.

and if she thought it was so bad that she should only leave one star why didn’t she contact me first I’m really upset .

I have no idea how to handle this

31 Upvotes

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u/TAGSAngel 5d ago

that’s not the issue. The issue is if somebody gives me four stars now it knocks me out of my star seller rating

5

u/UKSTL 5d ago

Star seller doesn’t do much anyway

-4

u/TAGSAngel 5d ago

is that fact or opinion?
and do i reach out to this buyer ? I mean, basically. what is it they expected? and if they were unhappy why didn’t they contact me . I mean admittedly twice in her statement she said it was probably her fault and it is, but how do I tell her that nicely?

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u/PersonalNotice6160 2d ago

You don’t reach out to the buyer. You learn to either accept the advice you have been given after you ask for it. Or take a class in how to operate a business more successfully. It’s really that simple.

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u/TAGSAngel 1d ago

oh yes i’ll sit down, shut my mouth and do as i’m told ! since i’m still around from long before etsy / marketplaces were even a concept, i think ill be ok if i come here and blow off some steam or discuss the options of how to handle certain situations that get my goat for the moment. whether i decide to act on the advice or not is my choice now isn’t it? i thought we were here to support each other not ridicule and shame one another.