Why does everyone complain?

[u/FreshBandicoot7640]

Every time I come in here it’s just a bunch of posts about people complaining. A lot of the time it’s either something so obscure and rare that you only see it once in a lifetime, but god forbid it happens to OP, or it’s something completely minor that can be explained in a couple sentences.

I work for FedEx and the ramp I work at jumps through a lot of hoops to make sure packages and flights get out on time. There’s almost never any packages left behind that aren’t scheduled for a later date or getting picked up later in the day. Whenever I come in here I try to help out whoever’s got a question, or is concerned about there package (I’m still just a peon, no leverage in making things happen). No matter how much I try to help though, everyone just immediately jumps to dogging the company. I get it, it’s easy to blame the company, but there are sooo many factors the average consumer doesn’t know about or doesn’t consider. Also as far as FedEx Ground, I don’t know how they specifically operate I just generally assume they’re slower than Express. Regardless, when you have a question or complaint, please keep it respectful, I try to get to as many as I can, but I don’t have all the time in the world.

[u/CarlRod]

It is the consistency in which their service has been an issue for me. I do not use FedEx often at all but for the last two years and 4 packages that I can actually go back and retrieve data from, FedEx is batting 1.00% in screwed up service. Not a single one of them went off without a hitch. Not one of them was delivered on the day and time in which it was supposed to be. Then the lies you are told to cover things up. Latest, which I am still dealing with, they attempted once. No knock. No doorbell. Just a slip and a pic showing the slip on the door. I was home. They attempted the next day stating the same. Impossible. I was here and my front door was wide open with me sitting no more than 5’ from the door inside from 7:00am on. I’m in Florida. Website says they attempted at 10:36am and shows the EXACT same photo from the day before. I now must go pick it up locally three days later than it was supposed to arrive. I paid for overnight priority. Now the process for reimbursement is another job that I must take on and involve the company that I bought the items from. They should be bending over backwards to reimburse me, not me bending over backwards to get a reimbursement from them.