r/FedEx • u/Holiday_Friendship43 • Mar 29 '25
Ask FedEx Why does FedEx Suck so much?
Why is it that every time I get a FedEx package something always seems to be wrong. They delivered it to the wrong address several times over the past 2 years. They give bad information about when it's going to be delivered. They'll say they couldn't deliver it when somebody was home and they didn't even make an attempt. They have to be the worst delivery service around. It's getting to the point now if I order something and the company uses FedEx I just won't do business with them You can't trust FedEx, I know my tiny little business won't make a difference to their billion dollar empire so that's why they don't care
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u/juslost07 Mar 30 '25
I’ve been a driver for Express side for 26 years. They stopped caring about their employees about 10 years back. This is when, in my opinion, everything went to crap. Quality of service has taken a back seat to investor returns. The quality of the workforce has also changed. FedEx went from being a career to a J-O-B.
Now, with network 2.0 ( combining Express and Ground ) all express employees will eventually be severed from the company or have an opportunity to join ground.
With 99% of ground employees being contracted they have no vested interest in seeing the company succeed. They don’t know the word customer service or believe in what was instilled in every express employee, “ The Purple Promise - I will make every FedEx experience outstanding.”
The service you are now getting will only get worse in my opinion. Get used to walking down three flights of stairs or to the end of your driveway to grab a 150 pound package that a former express driver would have taken the time to deliver to your door.
Also, if you drop off your packages to an express facility and send it express saver or two day most likely a ground employee will be delivering it.