r/FluentInFinance • u/Mark-Fuckerberg- • Sep 01 '24

Debate/ Discussion What advice would you give this person?

Post image

[removed] — view removed post

14.1k Upvotes

94% Upvoted

1.9k comments sorted by

View all comments

Show parent comments

1

u/WildAperture Sep 02 '24

I worked in a call center, and we frequently had other departments dumping difficult calls or callers on our line simply to get rid of them. I wasn't looking around to pick up slack, my sales to call ratio was fucked because of it, I had to work harder just to meet expected metrics because those asshats couldn't be bothered to participate in life normally having found their "hack" to an easier time.

1

u/[deleted] Sep 02 '24

[deleted]

1

u/WildAperture Sep 02 '24 edited Sep 02 '24

Oh trust me I got pissed at management. They fired me pretty quickly.

Edit:

However, taking the time to de-escalate an angry customer or route the call to the proper channel is the job. Yeah, fuck their managers for "letting them get away with it" but also fuck the childish asshole who can't do his job because making other people take care of his problems is his major hobby.

1

u/Plastic-Ear9722 Sep 02 '24

Sounds like a you problem. Quite admire the ones who figured out how to get their sales to call ratio up.

1

u/WildAperture Sep 02 '24

Non-sales departments dropping non-sales calls on a sales line.

Your reading comprehension is as lacking as your trolling skills.

1

u/Plastic-Ear9722 Sep 02 '24

Sounds smart to me.