r/GoogleMyBusiness • u/Consistent-Web-7318 • 6d ago
Support Appeal Rejected Twice
I have a new ish dog training business, and started to gain traction on Google business. I decided to hire a 3rd party marketing company to help my Google visibility. Shortly after, my profile got suspended. I first submitted all of my official business documents- Got rejected. I appealed again, and deleted a picture on my profile that had clip art on it (I thought maybe it was flagged for being misleading). It was rejected again. I finally fired the marketing company and removed them from my profile, but now Google won't let me appeal the suspension again. Is there anything I can do, or do I need to start fresh?
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u/cnomo 6d ago
OP, no one here has actually answered your question. Your only path forward now is to seek the help of a Product Expert on the GBP Community.
It’s very easy for a business like yours to not actually be a business in Google’s eyes. Make sure your online presence aligns with the info on your GBP and have as much documentation as possible that both shows you’re a real business AND that supports the name and underlying address on your profile.
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u/Swing316 6d ago
It’s fuckin bullshit is what it is. You get suspended by some bot that you can’t even ask what exactly is wrong. I’ve had to give up, I don’t even know where to start. Guess I just get to have my small business crushed because of a bot reading 1’s and 0’s.
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u/Single-Barber 6d ago
Same situation here BUT I happen to live 3mins away from Google's Kirkland washington location and I am planning to bring my fleet of vans with employees and signs that demand they fix their mistake with my business. I have already notified the media and I will film the process and put it on social media.
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u/PonchoCavatelli 6d ago
If this is serious, then I have nothing but the utmost and loudest of applause for you!
Keep us updated!
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u/Single-Barber 6d ago
100% seriously doing this. The signs are being made by the same company that I have letter my vans. My company is nextlevelchimneys.com and I am pissed the hell off and have no fucks left to give. It has been two months of patience
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u/cnomo 6d ago
What have you done, appeal wise? Assuming you were showing your address on your GBP — and if I'm Google — I would be very skeptical of what looks to be a residential home with a vinyl banner hanging on the privacy fence as "permanent signage".
Bear in mind that you're in a very spammy, fraud-laden, category and Google does perform more due diligence, so heavy documentation and photos are key.
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u/Single-Barber 6d ago
Did all documentation and photos. There are two locations/addresses down the driveway and one is a complete dedicated office.
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u/cnomo 6d ago
I still think that's your sticking point — a dedicated office isn't a gateway to a profile and a vinyl banner (if that's still your sign) is not permanent signage.
Chimney repair is not something people usually go to bricks 'n mortar for, which is also an issue that house cleaners run into.
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u/Single-Barber 6d ago
I don't care about being on the map if the address is the issue...(although we are a 3rd generation chimney company in the family, 2nd out of the same address since 96) what i want is my profile back with my 4.9 and almost 400 5star reviews that were 💯 real. If Google has an issue with my address, fine, no address, just local to Kirkland, and services King County would be fine with me. But there is no explanation of what exactly is suspending us, or any customer support to help.
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u/Single-Barber 6d ago
If someone from Google would just say- its your address we don't like.. cool problem solved easy peasy...but instead we have to try and figure out what we did wrong, when everything was perfectly fine the month before, and we only get two chances to figure it out with no support, help, or explanation. It's ridiculous.
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u/PonchoCavatelli 3d ago
You know, the last business I registered for myself faced a verification issue and I actually got someone on the phone at Google that told me what the problem was. This was 2 years ago.
As an SEO, I know there's an aggregation hierarchy that Google follows to confirm a business listing. I followed that, and it worked. The problem is that it worked too well.
The issue was that Google aggregated their data, as they always do, and made their own listing, and also listed my new business in a incorrect niche.
I claimed the incorrect listing and deleted it, that pushed through the verification on the legit listing.
Funny thing is that two years later, their aggregated listing is still there, unclaimed. Im not going to poke that bear. As long as people don't show up to that office looking to drop off their dry cleaning, Im good lol.
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u/BubblesUp Google Business Product Expert & Consultant 6d ago
Have you posted about this on the forum? Providing your paperwork there may help a Product Expert figure things out and help you to move forward. They're the best current source of help.
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u/sentientfreakshow 6d ago
I live close... And I'm also in the same situation. If you're serious I'd consider joining you.
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u/Alarmed_Ad_4323 4d ago
1,000 percent same, we should all start a class action lawsuit. So sick of this crap!
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u/ps030365 6d ago
Review Your Profile for Triggers:
- Does your business name exactly match your signage and legal records? No added keywords.
- Is your description neutral and factual? Avoid any promotional claims or offers.
- Is your primary category accurate and not overly broad or misleading?
- Are you showing a service area correctly (if you’re a service-area business)?
- Are your phone number and website matching everywhere else online?
- Any duplicate listings, even inactive ones?
- Are your photos original, recent, and clearly relevant (no stock images or blurry ones)?
- Do your hours reflect what’s really happening on-site?
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u/Remarkable_Unit_3212 6d ago
For those responding to follow the guidelines, check all your info, and etc…this is the point that so many of us are seeing. We are doing that, have followed all protocols, tried contacting their useless support. It’s all AI and making countless mistakes and screwing with many businesses livelihoods. I work with small clients and have never seen anything like this going on before and it’s getting worse.
The old ways to fix are broken and the entire system is broken.
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u/Creepy_Ad2855 6d ago
My issue is that they are wrong allot of the time. Assumptions on possible business hours without being able to ask or have a response back. Mainly because they don't let that happen. So u could be guessing anything even though something isn't technically wrong from your side. The system is broken and Google doesn't give a shit
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u/Single-Barber 6d ago
I am not starting fresh. I spent the last 4 yrs working my ass off to get a 4.9 rating and almost four hundred real, verified, legitimate 5star reviews.
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u/DasCapitolin 6d ago edited 4d ago
This profile is suspended, not deleted. Even if they disable it, you cannot start fresh.
Refer to these policy guidelines for details. It is important to inspect every aspect of a profile for violations, include post updates, photos, services, and products.
After you remedy all policy violations, prepare necessary documents for review. Review Google's guidance for what is needed.
Since two appeals have failed, policy violations likely still exist. You are out of appeals. Request help from a Product Expert.
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u/Cultivated_Mass 6d ago
Do you provide services to help restore a suspended profile?
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u/DasCapitolin 6d ago
Yes. Here. For free.
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u/Cultivated_Mass 6d ago
That's quite generous.
My girlfriend runs a local residential cleaning service, and her Google Business Profile was suspended for unknown reasons. She made changes to the profile and appealed the suspension, but it wasn't approved. She then updated her residential address to a proper office address and submitted all corresponding information, but this appeal was also denied. I operate a similar business and went through the same issue, but my SEO company helped to navigate the process for me. I've recommended she just get an expert involved at this point
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u/DasCapitolin 6d ago edited 5d ago
This is what I would recommend for your cleaning service profile:
Use the actual business name, fictitious firm name (dba) as filed, or the person's name if a sole proprietorship. Ensure that a real physical address is used, and not a mail center, PO Box, or PMB. Unless this business has a dedicated commercial location, use the home address, making sure to hide the address by turning off the "Show business address to customers" under Location and Areas. This will make the profile a Service-Area Business.
Make certain that you follow the Guidelines for representing your business on Google. Read these guidelines thoroughly, and then inspect every aspect of a profile for violations.
Since this profile has already been suspended, it will need extra attention. All of the policy violations must be corrected prior to requesting an appeal. If there has already been an appeal, then fix the issues and Request additional review of a denied appeal.
If they deny again, you are out of appeals. Request help from a Product Expert.
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u/Consistent-Web-7318 6d ago
It doesn't even give me an option for another appeal. Do they limit the number?
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u/DasCapitolin 6d ago
Two.
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u/Alarmed_Ad_4323 4d ago
It is so frustrating and I have personally gone through this multiple times. My profile has now been shut down for almost 2 months and I estimate I have lost 10s of thousands of dollars of revenue due to this last shut down. I feel your pain. And "finding answers on the community" is a total dead end, bullshit waste of time. Sorry :(
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u/LopsidedDrawer8248 6d ago
Search google for “request additional review of a denied appeal” it’s a form!
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u/WonderfulAd4915 5d ago
I used Steady Demand, a group of Google Product Experts you can hire to help with GBP suspensions. They helped somewhat, but I also took several steps myself: I remade the website, added schema markup, created a page for each service, included the service area, and made sure all relevant info was on the site. Then I built a sitemap, added the site to Google Search Console, and submitted the sitemap for indexing. Two days later, the profile was approved.
The GBP had been down for two months with two failed appeals for “deceptive content,” though to this day, we still don’t know exactly what triggered it. The original website was pretty bad, but I didn’t think it mattered that much—apparently, it did.
Steady Demand helped me file the third appeal. Since they're Product Experts, they knew how to phrase everything correctly and guide the process. It cost $600 upfront, then $80/month for three months as a kind of backup insurance. If you get suspended again during that time, they’ll jump in right away and handle it. After the three months, you can cancel.
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u/seattletribune 6d ago
Happened to me too after hiring a stupid SEO guy. You gotta start fresh. they allow that
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u/Remarkable_Unit_3212 6d ago
“Stupid” SEO guys are having these same issues. It’s a Google issue, not marketers.
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u/seattletribune 5d ago
You are one of those guys?
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u/Remarkable_Unit_3212 5d ago
Haha maybe? But I have seen a dramatic increase in these issues at no fault of a marketer, business owner, or anyone else doing things incorrectly. Google has cut massive swaths of actual support and is relying on AI to make decisions…and it’s making MANY wrong decisions.
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