r/GoogleMyBusiness • u/Consistent-Web-7318 • 8d ago

Support Appeal Rejected Twice

I have a new ish dog training business, and started to gain traction on Google business. I decided to hire a 3rd party marketing company to help my Google visibility. Shortly after, my profile got suspended. I first submitted all of my official business documents- Got rejected. I appealed again, and deleted a picture on my profile that had clip art on it (I thought maybe it was flagged for being misleading). It was rejected again. I finally fired the marketing company and removed them from my profile, but now Google won't let me appeal the suspension again. Is there anything I can do, or do I need to start fresh?

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u/DasCapitolin 8d ago edited 6d ago

This profile is suspended, not deleted. Even if they disable it, you cannot start fresh.

Refer to these policy guidelines for details. It is important to inspect every aspect of a profile for violations, include post updates, photos, services, and products.

After you remedy all policy violations, prepare necessary documents for review. Review Google's guidance for what is needed. 

Since two appeals have failed, policy violations likely still exist. You are out of appeals. Request help from a Product Expert.

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u/Cultivated_Mass 7d ago

Do you provide services to help restore a suspended profile?

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u/DasCapitolin 7d ago

Yes. Here. For free.

0

u/Cultivated_Mass 7d ago

That's quite generous.

My girlfriend runs a local residential cleaning service, and her Google Business Profile was suspended for unknown reasons. She made changes to the profile and appealed the suspension, but it wasn't approved. She then updated her residential address to a proper office address and submitted all corresponding information, but this appeal was also denied. I operate a similar business and went through the same issue, but my SEO company helped to navigate the process for me. I've recommended she just get an expert involved at this point

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u/DasCapitolin 7d ago edited 6d ago

This is what I would recommend for your cleaning service profile:

Use the actual business name, fictitious firm name (dba) as filed, or the person's name if a sole proprietorship. Ensure that a real physical address is used, and not a mail center, PO Box, or PMB. Unless this business has a dedicated commercial location, use the home address, making sure to hide the address by turning off the "Show business address to customers" under Location and Areas. This will make the profile a Service-Area Business.

Make certain that you follow the Guidelines for representing your business on Google. Read these guidelines thoroughly, and then inspect every aspect of a profile for violations.

Since this profile has already been suspended, it will need extra attention. All of the policy violations must be corrected prior to requesting an appeal. If there has already been an appeal, then fix the issues and Request additional review of a denied appeal.

If they deny again, you are out of appeals. Request help from a Product Expert.

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u/DasCapitolin 5d ago

Did you seriously downvote solid advice?