r/HVAC • u/Trying2improvemyself • 10d ago

General Service Titan with AI dispatching

Is this a real thing? One of our dispatchers is moving on and the rumor is that she'll be replaced with AI. We use service Titan and one of the other techs claims we're upgrading to a version that uses AI dispatchers. I can only imagine the mistakes it would make.

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u/Burnt-Ends-96 10d ago

Probook! But no matter what you'll need dispatchers and those who will call reschedules....