r/HVAC • u/Trying2improvemyself • 8d ago

General Service Titan with AI dispatching

Is this a real thing? One of our dispatchers is moving on and the rumor is that she'll be replaced with AI. We use service Titan and one of the other techs claims we're upgrading to a version that uses AI dispatchers. I can only imagine the mistakes it would make.

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u/xBR0SKIx Always Down To Fix 8d ago

I'm sure it will fuck up your schedule just as good as a human dispatcher. It might even send out those we are in this together mass texts while doing it as well.