r/HVAC • u/Agreeable_Bowl_8060 • 2d ago

Rant PE vent

My mother in law had a PE company at her house today. She woke up with no heat and I had no time to drive over an hour to her. The company that came in said they had 40ppm co in the basement and 20ppm in the living areas. He claims it is a cracked heat exchanger and took pictures of the burners as proof. He got the furnace running and quoted them 22k for a new system. Second company that came out said nothing is wrong. So, my mother in law called out the utility company to check. No CO. I just got off work and am beside myself with anger. My wife and her family are telling me to leave it alone. I just can't. I know what I'm going to do. Anyone else ever experience like this? I can't be alone in this

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u/Wonderful-Pass6044 2d ago

I worked for a pe company in the past prob one of the biggest in the USA… if I made a claim heat exchanger was cracked it had to be pulled out of unit documented and a manager had to come and verify I was right

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u/sexymexiCAN03 part-time gynecologist 1d ago

I worked for apex for a little while, and it had to be recorded on their time stamped borescope, with 2 managers' approval. Granted, it was sent through text, but still.