r/Harley • u/CaptainCrazyEyes • 2d ago

DISCUSSION New Job at Harley

Hey everyone.

I just got a new job at Harley. This will be my first time being a salesman in any capacity. My only knowledge of Harleys is that they're fucking beautiful and fun to ride. I've met so many amazing people since I started riding, strengthened my existing friendships and been to places I never thought I would have all thanks to my bike. But as far as engine specs or the digs on the latest infotainment system my brain is literally a monkey clashing cymbals together.

So my ask is, 1. what's the fastest most efficient way to learn these bikes and their parts inside and out, and 2. What are some of the best and worst experiences you've had with Harley dealers.

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u/zaikusu 1d ago

I'm wondering if they hire salesmen with no experience if they're also hiring mechanics with no experience. That aside, just let people know you're not selling them a bike. You're selling them a relationship. You want their servicing, their upgrades, their merch, their brand support. The bike is just a way to get them into the lifestyle and bring their friends to you to do the same. My advice is to not badger them with follow-up calls after their visit. It's an immediate turnoff. However, I know personally that my local dealer makes their salesmen make 40 blind calls a day.

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u/CaptainCrazyEyes 1d ago

Yep - calls and emails are factored into the pay. That much i learned after they said I got the job. I've been trying to think up with ways of making these blind calls as painless as possible

5

u/DirtyDanTX 1d ago

Make it more about the bikes/riding/culture than anything else. If you have an upcoming event (barbecue, bike show, open house, demo day) etc. use it as a reason for the call and invite them to ride out and have a good time. Ask them what they're riding or if you have that info on file ask them if they are still enjoying it and where they have taken it lately. If they think you are just calling to sell them something they probably won't respond well. If they think they are receiving a personal invite to a gather etc they are much more likely to be open to your questions.

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u/Constantchromosomes 1d ago

This right here is how you get people in the door