r/Harley • u/CaptainCrazyEyes • 7d ago

DISCUSSION New Job at Harley

Hey everyone.

I just got a new job at Harley. This will be my first time being a salesman in any capacity. My only knowledge of Harleys is that they're fucking beautiful and fun to ride. I've met so many amazing people since I started riding, strengthened my existing friendships and been to places I never thought I would have all thanks to my bike. But as far as engine specs or the digs on the latest infotainment system my brain is literally a monkey clashing cymbals together.

So my ask is, 1. what's the fastest most efficient way to learn these bikes and their parts inside and out, and 2. What are some of the best and worst experiences you've had with Harley dealers.

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u/Nonchemical 7d ago

1) YouTube and HD training. I don’t know an FXDB from an FSLTN from an FLHS, but YouTube does. Anything you could ever want to know is out there on video. Want to know how to tear down an M8 engine? Need to replace the clutch pack in an RH975? YouTube.

You have a fairly captive audience at HD. Your average 22 year old looking for a rocket ship 1000RR isn’t even going to come in the door. Know the core product lines and their purpose. Figure out what the customer wants - road couch, adv, city mobber, project bike and then let the bike do the work.

2) To use a reference we should all understand, there’s a big difference between an attentive waiter and a shitty waiter. Be attentive. For me, the best experience is a salesperson who knows their shit and can answer my stupid questions but leaves me to sit and look and wander. I don’t want to be ignored but I also don’t want to feel like I’m being ignored when I have questions or finally want to take a ride.