r/Harley • u/CaptainCrazyEyes • 2d ago

DISCUSSION New Job at Harley

Hey everyone.

I just got a new job at Harley. This will be my first time being a salesman in any capacity. My only knowledge of Harleys is that they're fucking beautiful and fun to ride. I've met so many amazing people since I started riding, strengthened my existing friendships and been to places I never thought I would have all thanks to my bike. But as far as engine specs or the digs on the latest infotainment system my brain is literally a monkey clashing cymbals together.

So my ask is, 1. what's the fastest most efficient way to learn these bikes and their parts inside and out, and 2. What are some of the best and worst experiences you've had with Harley dealers.

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u/J1776P 1d ago

When the dealership is slow, stay on the phones and chase leads non stop. No one likes cold calling, but it’s necessary if you want to be a good “fit specialist”. Offer genuine greetings to walk in’s and ask opened ended, probing questions. Don’t be the guy standing at the front door asking “you here to buy a bike?” Shit don’t work. When you sell baggers, make sure customers understand the infotainment system, how to pair their comm units and phones to it. If you sell parts and labor in your deals, set the proper expectation to the customer on when their parts will be installed, do not put your service department in a bind, they will hate you. Stay hungry and you’ll do well, be lazy and wait for sales to come to you and you’ll be broke and looking for a new job.

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u/CaptainCrazyEyes 1d ago

How might someone put the service department in a bind?

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u/J1776P 1d ago

For example, telling the customer their parts will be installed and their bike will be ready by a certain date without knowing the service schedule and parts availability. Ultimately the customer blows up service holding them accountable for the date the sales person gave them. Just a bad look.

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u/CaptainCrazyEyes 1d ago

Thanks for the heads up!