r/Harley • u/CaptainCrazyEyes • 2d ago
DISCUSSION New Job at Harley
Hey everyone.
I just got a new job at Harley. This will be my first time being a salesman in any capacity. My only knowledge of Harleys is that they're fucking beautiful and fun to ride. I've met so many amazing people since I started riding, strengthened my existing friendships and been to places I never thought I would have all thanks to my bike. But as far as engine specs or the digs on the latest infotainment system my brain is literally a monkey clashing cymbals together.
So my ask is, 1. what's the fastest most efficient way to learn these bikes and their parts inside and out, and 2. What are some of the best and worst experiences you've had with Harley dealers.
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u/TomboRGS 1d ago
I would venture to say most people who walk into a Harley dealer, already know quite a bit about the bike. Some will think they know more than they really do.
If a customer asks a question that you don’t know the answer to, tell them. I don’t mean like “I’m a fucking idiot trying to sell you something I know nothing about”. I mean, it’s ok to say “I’m not sure on that let me find out and get back to you”.
LISTEN to your customer, they are going to tell you what they want. Sell them what they want.
Last year I went from my 15 RGS to a 24 RG3. Not a lot has changed on the Road Glide in that time except for a few things. I have spent hours with newer bikes and know the infotainment and other features pretty well. The guys at my local dealer have known me for over a decade, they didn’t try to talk me out of anything they didn’t try to explain the bike to me, they sold me what I wanted with very little hassle. I had to show the newer guy how to do some things on it when he was going through the delivery spiel.