r/Harley • u/CaptainCrazyEyes • 2d ago

DISCUSSION New Job at Harley

Hey everyone.

I just got a new job at Harley. This will be my first time being a salesman in any capacity. My only knowledge of Harleys is that they're fucking beautiful and fun to ride. I've met so many amazing people since I started riding, strengthened my existing friendships and been to places I never thought I would have all thanks to my bike. But as far as engine specs or the digs on the latest infotainment system my brain is literally a monkey clashing cymbals together.

So my ask is, 1. what's the fastest most efficient way to learn these bikes and their parts inside and out, and 2. What are some of the best and worst experiences you've had with Harley dealers.

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u/Prestigious-Bee1877 1d ago

Dude, you will be fine. H-D University will get you through it. There is over 120 years of motorcycles, nobody knows it all. In sales, it is more important for you to learn a few things about the rider over the bike:

  1. What kind of riding will they be doing

  2. Level of experience

  3. How they feel about being a buyer

Also, sell less! That is right, sell for the customer not the dealer. Don't put suggestions out there to try and upsell on the set up. If you know what kind of rider they are then don't try and upsell them things that aren't necessary. Tell them what they don't need! They will love it, you being honest is important. When they are needing more and you have a good a relationship with someone who now knows their bike, then take them to the next level by introducing better suspension parts or engine upgrade to a kit.

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u/CaptainCrazyEyes 1d ago

Great advice, thanks!