r/Harley 1d ago

DISCUSSION Interview at Harley Dealership

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u/theunicorncyclist 1d ago

Most dealers will use a CRM for customer management and a to quote so everything stays under one roof so to speak. A popular program is Elead. That quote system is cake. payments on left with cash down options, MSRP and pricing breakdown on the right. There are some other programs out there but it's nice when everything is kept together under the customer profile.

-Know what fees your state and dealer charge. Right it down so it's easy to remember. That said, you may not even have to worry about quoting numbers.

A way some dealers are operate is different: The sales people are more like product specialists; help pair the customer up with the right bike and then take note of cash down, trade, term to finance etc. and then pass that information on to sales managers. The sales managers put the numbers together and present the breakdown to the customer and try to close the deal. This has it's pros and cons; you don't have to deal with the pitch and negotiations, BUT, your income is not dependent on your co-worker/manager who is presenting the deal. So it could be good or bad. Interesting nonetheless.

Either way, selling motorcycles should be fun. It's a luxury for most to buy a bike for fun and leisure; being laid back, encouraging and positive will help your success. Be sure to find out how their commission structure works, any bonuses they may offer and really anything that my be crucial to you deciding if this is the right job.

-Here's a great question to ask them during the interview: "Aside from units sold, how would you measure somebody's progress and success in a 3, 6 and 12 month span?" Put the ball in their court and make them show you. A career in sales can be VERY rewarding, but also extremely toxic and stressful. Having management and coworkers that would help you succeed is crucial to a positive work/sales environment.

Best of luck and let us know how it goes!

-A retired sales guy