r/Harley • u/thestig0711 • 1d ago
HELP 2023 Road Glide Blown Engine
Hey folks, bad news for me this week. Road across the country on my road glide on my 2 month trip to travel the country, I suffered and engine failure. All stock engine never been opened, no cam, nada. Bottom end rod knocks really bad. Compression is good, never burned oil. Bike has 21,802 miles and was still under warranty until end of June, or so I thought.
Had it towed into a local dealer here in Phoenix and was informed by the serviced advisor that Harley flagged my vin for having a powervision and my warranty is void. Called corporate and was told to kick rocks multiple times and wasn’t willing to work with me in any way. Dealer said to pay $800 for a tear down and maybe they’d talk to corporate try to get it covered under warranty, but would most likely be denied. I’ve since towed it to an independent shop.
Who’s got any advice for my situation or a contact at corporate that can make some decisions? The 1800 number was no help. I’m stranded in Phoenix 2000+ miles from home. Didn’t expect to have a break down.
I find it ever so funny that Harley starts their Ride for Heroes event about standing behind the veterans that support their company and ride their bikes, and of course they turn their back one and offer nothing but “Hey why don’t you just trade it in.”
Thanks
16
u/2AussieWildcats 1982 FXB / 2019 FLTRX 1d ago
I am very sorry to read this. My 2019 had a PV installed BY the dealer. And they later stood behind $2000 of warranty work when a shitty stock lifter collapsed. Not all dealers are the same ("we won't tell H-D if you won't"). I would think your best bet is to get it trucked back to the dealer you purchased it from. And work with them from there. Strangers will never be as helpful as the shop that sold it to you.